Graduate Business Analyst

Graduate Business Analyst

Description -

Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners.

We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization.

This is a full-time position designed as a versatile analyst profile , supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis .

You will be part of an international team , working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision-making across EMEA markets.

Objectives & Responsibilities

You will collaborate with Operations Managers, Finance, Quality and Process teams to drive insights and improvements.

Your responsibilities will include:

Automation & Digitalization

Identify manual tasks and develop automation solutions leveraging tools such as Power BI, Excel-based solutions, scripting, and AI-driven technologies

Support the development and maintenance of data pipelines and reporting automation

Operational Performance Analysis

Analyze operational KPIs (service delivery, partner performance, efficiency metrics)

Support performance reviews and propose actionable improvements

Financial Analysis

Support cost tracking, trends, and variance analysis across EMEA

Support senior Cost Lead on financial analysis, insights, and cost optimization initiatives

Reporting & Modeling

Maintain and enhance scorecards and dashboards

Develop analytical models to support decision-making

Process Improvement

Participate in transformation initiatives (automation, standardization, simplification)

Act as a versatile analyst , supporting different team needs depending on priorities

Requirements:

Recently graduated (within the last 12 months) with a Bachelor’s or Master’s degree in Business Administration, Economics, Industrial Engineering, or a related field

Strong analytical mindset with the ability to interpret data and generate insights

Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of Power BI or similar visualization tools

Fluent in English (written and verbal)

Highly organized with strong attention to detail and ability to manage multiple tasks effectively

Problem-solving mindset with a structured and analytical approach to challenges

Collaborative team player with strong interpersonal and communication skills

Curious, eager to learn, and comfortable working in a dynamic environment

Positive, enthusiastic, and proactive attitude

Experience our benefits:

A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.

Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.

Competitive benefits package , including:

Hybrid work model (home office / office), depending on the role /functions

Health & Life insurance

Ticket Restaurant Vouchers or lunch at reduced prices at our canteen

Flexible working hours to support work–life balance

HP Flex Program: Kindergarten vouchers & Transport Card

Exclusive HP products offers and discounts for employees, friends and family

Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility , with opportunities to get involved locally.

Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.

Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.

Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.

Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands ‑ on workshops using the latest printing technologies, from wall covers to 3D printing.

Easy commuting: Free parking available or excellent access via nearby train services.

Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future ‑ skills development.

Legal entity: Sales & Services

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.