Matflo Support Engineer

Join an innovative global leader shaping the future of automated material handling

Play a key role supporting complex software systems for a significant client site

Benefit from excellent onboarding, ongoing development & amazing team culture

We offer:

Dematic: we don't just offer jobs - we offer careers that move with you!

WHAT WE OFFER YOU

Fitness Passport – Enjoy discounted access to gyms, pools, and fitness facilities nationwide for you and your family, making it easier and more affordable to stay active

Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage, and budget

Local and International travel

Project based work

Exposure to a wide range of technologies and processes, excellent experience in practical software engineering skills, SQL Database and infrastructure, IT infrastructure, and engineering

Progressive and innovative global company experiencing high growth

Career Development and Global Opportunities

Competitive salary, with salary packaging and novated leasing available

Corporate discounts on car rentals and IT products/accessories

Paid Parental Leave + super: 12 weeks for primary carer/2 weeks secondary

Purchase Leave

Study Assistance

Social Club

Employee Referral Bonus Programme

THE OPPORTUNITY

We have an excellent opportunity for a Matflo Support Engineer to join our Global Product & Solutions team, working onsite at a key client location in Moorebank.

This dynamic, hands-on role, will position you at the forefront of supporting real-time automation and warehouse control systems within a live operational environment. As a trusted technical specialist, you’ll work closely with customers and internal teams to ensure systems run smoothly during integration, commissioning, and ongoing life support.

This is a unique opportunity to combine your technical expertise with real-world impact, troubleshooting complex systems, optimising performance, and delivering high-quality software solutions in real time. If you enjoy solving problems, working directly with customers, and being part of innovative automation solutions, this role is for you.

WHAT YOU WILL BE WORKING ON

Develop, maintain, and support software for real-time automation and warehouse control systems

Deploy and commission solutions onsite, ensuring successful system implementation

Troubleshoot and resolve technical issues in live operational environments

Integrate system interfaces using protocols such as Dematic DCI or similar technologies

Configure and support WMS/WxS systems aligned to operational requirements

Use Linux (Red Hat) commands for monitoring, diagnostics, and configuration

Execute SQL queries to analyse data and support system functionality

Collaborate with engineering, project, and customer teams to deliver successful

Participate in system testing, validation, and continuous improvement initiatives

Maintain clear technical documentation and communicate effectively with stakeholders

Train end users with Dematic application workflows

Provide customer support

Help create an empowering and inspiring work culture within the team

Promote Health and Safety culture whilst working on and off-site

Tasks and Qualifications:

ABOUT YOU

You are a technically capable and adaptable engineer who thrives in an onsite, customer-facing environment

Degree in Software Engineering, Computer Science or related discipline

Experience with real-time automated systems or warehouse environments

Experience in various equipment interface protocols

Knowledge of WMS/WCS platforms

Proficiency in SQL and relational databases

Working knowledge of Red Hat Linux Commands

Good technical skills and ability to learn new applications quickly

Programming Languages: Python, Shell scripting, or C on Linux

Experience with testing tools such as JIRA or TestRail

Ability to work independently at a client site while collaborating with remote teams

Strong attention to detail with a focus on software quality and reliability

A proactive mindset and commitment to continuous improvement

Strong problem-solving and troubleshooting skills

Excellent written and verbal communication abilities

Flexibility to travel when required for project support

Work Rights: PR/Citizenship

WHY BRING YOUR CAREER TO DEMATIC

This is an exciting time to join Dematic. We are proud to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. We live on the cutting edge of technology and industry and are a global leader with 12,000 employees worldwide and over 900 employees in Australia and New Zealand.

And some other great things to know about us……

Employee engagement is high at 80% in our recent employee survey

Average tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people.

A staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to others

HOW TO APPLY

If you would like to apply for the above position, please click on the ‘ Apply for this job’ button and submit your resume. For more information on Dematic: www.dematic.com