Senior Product Manager

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 60 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organisation works and inspire every of our more than 5,000 employees across 55 different countries.

As senior Product Manager, Messaging & APIs for the Sinch Engage application, you’ll be responsible for managing and growing the core messaging and API experience – for both direct and internal customers. This platform supports 20,000 plus customers, handling billions of events and up to 600 million outbound messages a month.

In this role, you will work closely with a talented group of engineers, as well as leadership, stakeholders across the business, and customers, to define and deliver to objectives, including:

API product strategy: Drive growth in API usage – transitioning customers to new APIs for rich messaging channels, optimizing our APIs for AI consumption, as well as managing the lifecycle of older APIs

Developer Experience (DX) & Agent Experience (AX): Champion the customer experience regarding the discovery and adoption of our APIs. For both developers and AI agents. Ensure clear documentation and rapid integration paths.

Message visibility: Understand customer messaging use cases and ensure optimal visibility of message delivery.

Routing & compliance: own connectivity and business logic, optimizing complex routing rules while ensuring compliance.

Integration: partner across Sinch to understand opportunities for integration – to capabilities and optimize resources.

To do the above, you will need to:

Build a deep understanding of the mobile messaging business (SMS, MMS, RCS, WhatsApp) – customer use cases, APIs, message and channel types, delivery states, compliance requirements and routing logic.

Analyse customer data, API usage, platform/system characteristics, brands, and features to become the SME for this area – building a deep knowledge of how customers use our APIs, and so understand the impact of changes, and ensure we maintain a great customer experience

Use data and metrics to inform decision making, understand impacts and assess performance

Partner and learn from stakeholders across the business

All the while, working with engineering to ensure the messaging platform continues to operate in a way that is highly available, high performance and fully compliant.

We believe in taking ownership, holding ourselves accountable to drive an outcome for customers and the business. We value practicality and candour, but with passion and curiosity.

Proven product management experience – with demonstrated business outcomes

Strong technical product expertise – proven experience managing technical products or platforms. Including one or more of:

- High volume RESTful APIs

- Cloud-based SaaS

- Platform architecture & integration patterns

- Messaging/CPaaS (SMPP, SMSC, MM7 etc)

- High throughput message queuing systems

Commercially aware - able to connect customer needs, business goals, and engineering realities into practical product outcomes

Excellent communication and interpersonal skills, capable of working collaboratively with diverse teams.

Able to build strong relationships across the business, managing expectations while driving initiatives through influence

Experience owning and delivering on complex, cross-functional initiatives

Solid data analysis skills – able to source, analyse and use data to inform decision making – including both technical and commercial

Problem Solving: Strong analytical and problem-solving skills with a customer-focused approach.

Adaptability - comfortable operating at both a strategic and detailed (operational) level when necessary and able to explain complex concepts in terms of business impact

Education: Bachelors or higher degree in Engineering, Business, Technology or related field

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering the following;

WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.

PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver

CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.

TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs

TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses

CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.