Director of Human Resources - ACX

Joint the Ride!

Position: Full Time

Location: Montreal preferred, also post in: Winnipeg, Edmonton, Toronto, and Calgary

Salary Range: $140,000 - $155,000

Position Overview

The Director of Human Resources will serve as a key operational and strategic leader, overseeing the HR function for our rapidly growing collision repair platform. Reporting directly to the President, Collision Operations, this role manages a dual-functioning team split between Centralized Shared Services and Field Operations across five distinct operational business units.

The ideal candidate possesses deep experience scaling distributed workforces, leading HR integration during M&A activity, and driving strong business partnerships across geographically dispersed retail or automotive locations. Additionally, the Director will provide strategic governance and oversight for the organization’s Health & Safety programs, ensuring compliance and fostering a culture of safety across all collision centres.

Key Responsibilities

Strategic M&A & Business Integration

M&A Leadership: In close conjunction with the business development and operations teams, lead the HR due diligence process for all potential acquisitions.

Integration Strategy: Design and execute the "People Integration" roadmap, ensuring newly acquired shops are seamlessly transitioned into the corporate culture, benefits programs, and payroll systems (flat-rate/flag-hour models).

Cultural Alignment: Act as the primary architect for harmonizing disparate cultures following an acquisition, ensuring high retention of incoming technical talent and leadership.

Strategic Leadership & Business Partnership

Partner with the leadership team to align human capital strategies with overall business objectives, including organic growth, market expansion, and operational efficiency.

Act as the senior HR advisor to regional operational leads, helping translate business unit goals into actionable talent, retention, and engagement strategies.

Lead, mentor, and scale a multi-functional HR department, promoting a culture of high performance and continuous improvement.

Oversight of Centralized Shared Services

Payroll & Benefits: Provide strategic oversight to the Payroll and Benefits function. Ensure flawless execution of complex multi-region payrolls, including flat-rate structures and competitive commission plans unique to the collision industry.

Talent Acquisition: Guide the recruitment strategy to combat technical labor shortages through apprentice frameworks and aggressive localized sourcing for A-level technicians.

Oversight of Field Operations & Employee Relations

Lead and support the team of Regional HRBPs embedded across our four core pillars (Private East, Private West, Public, and Hail).

Drive a cohesive culture across distinct operating models (e.g., steady-state shop environments vs. dynamic, seasonal hail operations).

Ensure field teams maintain a visible shop-floor presence, proactively resolving employee relations issues and mitigating legal risks.

Provide strategic oversight and field support for Health & Safety (H&S) initiatives, partnering with regional teams to ensure compliance, mitigate workplace risks, and foster a proactive safety culture across all collision centres.

Performance Management & Succession Planning

Establish standardized performance evaluation tools and metrics that reward high production while developing next-generation shop managers.

Design and execute clear workforce pathways (e.g., C-Tech to A-Tech advancement) to improve retention and organic skill development.

Qualifications & Skills

Experience: 10+ years of progressive HR experience, with at least 3–5 years in a Director capacity. Proven track record of managing HR workstreams in an M&A environment (due diligence through integration).

Industry Knowledge: Prior experience navigating flat-rate/flag-hour pay models is highly desirable. Familiarity with multi-state/multi-province labor laws (especially regarding automotive repair) is a significant asset.

Education: Bachelor’s degree in HR or Business. Professional HR certification (CPHR, SHRM-SCP, SPHR) is preferred.

Leadership Style: A "boots-on-the-ground" leader who can pivot from the boardroom to the shop floor seamlessly.

Travel: Ability to travel nationally as required to support field teams and maintain high touchpoints with various regional operational centers.

The Perks.

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events and contests throughout the calendar year

Professional development and the opportunity to grow your career

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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