Customer Success Leader - Absence

About ComPsych:

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview:

The Customer Success Leader is responsible for leading a team of Account Managers to ensure strong customer relationships, program performance, and long-term retention across a diverse book of absence administration accounts. This leader plays a critical role in developing their team’s consultative skills, driving engagement with customers, and positioning ComPsych as a valued strategic partner.

In this position, you will collaborate closely with your team to ensure customers clearly understand the value of our absence programs, proactively address concerns, and identify opportunities for growth. You will operate at the intersection of team leadership, customer strategy, and absence expertise — with a focus on execution, accountability, and continuous improvement.

Responsibilities:

Responsible for leading, coaching, and developing a team of Account Managers; including setting goals, assessing performance, and driving professional growth

Drive retention and growth across the book of business by proactively managing risk and identifying expansion opportunities

Act as a leader sponsor in customer consultations, finalist meetings, and internal discussions

Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments

Identify and implement process improvements that enhance service delivery, partner experience, and team efficiency

Partner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goals

Develop methods for improving customer success operational effectiveness and contribute to strategic planning

Travel as needed to support partner and customer engagements, including mandatory kickoff events and other key business initiatives

Perform other duties as assigned

Qualifications:

5+ years’ demonstrated experience managing or mentoring a team in customer support and relationship management

Bachelor’s degree required; advanced degree a plus

Partnership management experience preferred

Experience in absence management, employee benefits, or a related HR services field a plus

Excellent communication, presentation, and relationship management skills

Strong critical thinking, organizational skills, and attention to detail

Ability to manage competing priorities across team leadership and personal relationship ownership

Willingness and ability to travel as needed for partner and customer engagements

Other Requirements

Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required

Ability to be present on camera during work-related trainings, meetings, and/or events

Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits:

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

The salary range for this position is 150,092 - 163,737 CAD plus bonus. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

This posting is for an existing job vacancy

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.