Engagement Director, Medical Communications (Client Services)

Company Description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Medical Strategy Team

Our Medical Strategy team, part of our Medical Craft, shapes how scientific insights inform brand and business decisions. The team translates complex clinical data into clear strategic direction that resonates with healthcare audiences. They collaborate closely with Strategy and Creative to ensure messaging is medically sound and insight-driven. Their work helps brands communicate value with clarity, relevance, and credibility.

Job Description

The Engagement Director plays a pivotal role in supporting client engagement strategy, driving execution excellence, and shaping innovative solutions that advance client objectives. Engagement Directors assume responsibility for understanding core scientific & medical communication strategy and projects, as well as all aspects of their assigned businesses. They serve as a liaison between clients and internal teams to execute on medical/scientific communication strategy and initiatives.

The Engagement Director will collaborate with cross-functional teams to manage project execution to ensure processes are being followed and comply with client regulatory requirements. This individual will be responsible for ensuring all projects are delivered within budget, on time and on strategy, with attention to detail and flawless execution.

What You'll Do

Lead development and execution of medical and scientific communication initiatives

Partner closely with clients to understand business needs and identify strategic opportunities

Guide cross-functional teams to deliver projects on time, on budget, and in alignment with medical strategy

Ensure all work meets regulatory requirements and high standards of scientific accuracy

Collaborate on planning, presentations, and workshops to support brand and medical objectives

Qualifications

Requirements:

8+ years’ experience in medical communications or healthcare communications/marketing

Prior experience within a medical communications agency

Strong understanding of US pharma/healthcare regulations

Proven ability to manage complex projects and client relationships

Excellent written, verbal, and presentation skills

Desired:

Experience leading cross-functional scientific communication teams

Familiarity with medical strategy and competitive landscapes

Ability to identify and apply innovative or digital approaches in medical communications

Experience supporting conferences or onsite client meetings

Comfort integrating AI tools into workflows

Additional Information

This posting is for a newly created role at Klick.

The base salary range for this position is between CAD $125,000 - $140,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

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Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.