Operations Manager (526)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We’re looking for a driven, hands-on Operations Manager to lead our warehouse and service operations at Annacis Island. This is a high-impact leadership role where you will own the operations while building an engaged, safety-first, high-performing team.

If you thrive in a fast-paced environment, love optimizing processes, and know how to bring out the best in people, this is your opportunity to make a real difference.

As the Operations Manager, you will

Lead with purpose—championing our values and fostering a culture of accountability, teamwork, and inclusion

Keep safety front and centre, ensuring a healthy workplace aligned with WorkSafeBC standards

Own the operation end-to-end, including receiving, inventory flow, fulfillment, and outbound shipping

Drive performance, using data and insights to improve productivity, accuracy, and service levels

Optimize flow, collaborating with Inventory teams on carrier scheduling, dock planning, and space utilization

Continuously improve, identifying opportunities to streamline processes and reduce costs

Develop your team, through coaching, mentorship, and performance management

Lead from the front as an active member of the Safety Committee

Manage the business, including departmental budgets and P&L accountability

Shape the future, leading strategic projects and innovation initiatives

Communicate with impact, presenting results and insights across the organization

To be successful in this role you have

5+ years of leadership experience in warehouse or distribution operations

Deep knowledge of inbound, outbound, and inventory management

Experience with WMS, RF tools, automation, and workforce systems

A proven track record of building, developing, and retaining strong teams

A passion for continuous improvement and Lean practices

Strong communication and relationship-building skills across all levels

The ability to manage competing priorities with clarity and focus

Proficiency in Microsoft Office (Power BI is an asset)

Solid understanding of WorkSafeBC regulations

Experience in e-commerce or high-volume distribution environments

Bonus points

Post-secondary education in Logistics, Engineering, or Supply Chain

APICS or other supply chain certifications

Lean / Six Sigma designation

Project management training or certification

Why Trail Appliances?

People-first culture—we invest in your growth and success

Stable, family-owned Canadian company with a strong reputation

Meaningful impact—your work directly shapes the customer experience

Collaborative environment where ideas are encouraged and actioned

Competitive compensation and benefits

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.