Senior Manager, Employee Communications-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com .

What we offer:

Work-life flexibility

Hybrid work environment

Variable annual incentive plan

Generous annual vacation allotment

Top-notch flexible benefits plan including family building and gender affirmation

Retirement Plan, matched contributions at 6%

Access to a learning platform and educational assistance support

Access to a virtual wellness platform

Career development opportunities

Wellness Flex Fund to support personal interest and activities

Day off to volunteer in your community and other paid time off options

Corporate discounts

subject to employment agreement

Job Summary:

As the Senior Manager, Employee Communications, you will lead the planning and delivery of internal communications that enable employees to feel informed, connected, and engaged in Central 1’s strategy, culture, and purpose.

You will play a critical role in shaping and delivering a clear, consistent, and compelling employee experience - ensuring our people understand where we’re headed, why it matters, and how they contribute.

Working in close partnership with Marketing, People & Culture, and business leaders across the organization, you will lead the development of internal communication strategies, channels, and content that bring our culture blueprint and strategic narrative to life.

This role includes leadership of a small team and requires both strategic thinking and hands-on execution.

What you’ll be doing:

Strategic communications leadership

Lead the development and execution of enterprise internal communications strategies aligned to Central 1’s business priorities, transformation initiatives, and culture blueprint

Develop and maintain a clear, compelling strategic narrative that is consistently woven across internal channels, leadership communications, and employee touchpoints

Provide trusted counsel to senior leaders on internal communications approaches, messaging, and employee engagement strategies

Anticipate employee information needs and sentiment, ensuring proactive, transparent, and timely communication

Employee experience & engagement

Ensure communications meaningfully support employee understanding, connection, and pride in working at Central 1

Partner with People & Culture and Marketing to develop and amplify a strong, authentic employer brand and employee value proposition

Support leaders in effectively communicating with their teams through messaging frameworks, toolkits, and guidance

Contribute to initiatives that strengthen culture, engagement, and organizational alignment during periods of change

Channel strategy & content excellence

Oversee and continuously improve internal communication channels (e.g., intranet, newsletters, leadership updates, town halls) to ensure effectiveness, usability, and reach

Establish best practices, standards, and editorial governance across internal communications

Ensure content is clear, consistent, and aligned with Central 1’s brand and voice

Balance efficiency with impact—streamlining channels and approaches while improving reach and engagement

Collaboration & stakeholder partnership

Work cross-functionally with Marketing, External & Client Communications, People & Culture, and other internal partners to ensure aligned and coordinated messaging

Lead and contribute to cross-functional initiatives and projects that require integrated communications support

Act as a key connector across teams to ensure employees receive consistent and coordinated information

Team leadership

Lead, coach, and develop a high-performing internal communications team member

Foster a collaborative, accountable, and continuous improvement-oriented team environment

Set clear objectives, provide feedback, and support ongoing professional development

What you’ll have

Post-secondary education in Communications, Journalism, or a related field, or an equivalent combination of education and experience

10+ years of progressively senior experience in internal or corporate communications

A senior level of certification or accreditation, preferred SCMP, ABC or APR.

Significant change management / change communications experience. Prosci certification is an asset.

Demonstrated experience developing and executing internal communications strategies in complex organizations

Exceptional storytelling ability, with strength in translating business strategy into clear, engaging, employee-focused messaging

Experience managing communication channels and driving continuous improvement in reach and effectiveness

Strong stakeholder management and influencing skills, with the ability to build relationships across all levels of the organization

Experience working collaboratively with HR/People & Culture and Marketing teams

Strong project management skills, with the ability to manage multiple priorities and deadlines

High emotional intelligence, sound judgment, and the ability to navigate sensitive or confidential issues

A collaborative, proactive and solutions-oriented mindset aligned with Central 1’s values

Salary range: $110,000-$135,000

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

Central 1 does not use Artificial Intelligence (AI) technology to screen, assess, or select applicants during our recruitment process. This job posting is for an existing, specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.