National Business Development Manager

Job Title: National Business Development Manager

Reports to: Senior Director, Business Development

Department/Team: Sales

Location: 55 Carrier Drive, Toronto, ON, On-site

Employment Type: Full‑time

Profile Summary:

The Business Development Manager (BDM) is responsible for achieving assigned sales targets in volume and contribution for assigned account(s), and new volume objectives aligned to our corporate and departmental strategy. This position builds deep, wide, and lasting mutually beneficial business relationships with Regional Account customers while growing volumes and contribution margins. The role has cross functional responsibility with internal stakeholders in managing our branded sales portfolio as well as private label sales.

Specific Accountabilities:

Manage and work with existing customers’ Category Teams to grow volume and profit.

Develop Joint Business Plans or Customer Plan + strategy for primary assigned clients to grow volume and contribution margin.

Develop Customer Solutions to drive volume growth.

Acquire new clients/new business for Club Coffee to grow our client base and volumes.

Track New Business Development opportunities on a weekly basis.

Build multiple touchpoints and multi-functional relationships within Client organization.

Conduct regular business reviews and opportunity sessions with Clients.

Monthly forecast of sales by sku for each client for annual plans with biweekly updates ongoing.

Actively participate in the SIOP process to guide internal stakeholders on client initiatives + forecast.

Manage Private Label product portfolios with clients including product lifespan, packaging updates, and SKU rationalization.

Collaborate with cross functional teams to drive efficient ordering and production processes.

Monthly and Quarterly reporting on client performance and new business activities.

Monitor competitors, market activity, product trends, and opportunities/threats.

Facilitate contracts, standard operating procedures, and pricing agreements with clients.

Manage broker/agent activity (where applicable) in both existing and new client opportunities.

Work collaboratively with Club Coffee team, respecting and supporting a balanced approach to customer vs Operational priorities.

Facilitate cross platform ofi opportunities in collaboration with ofi counterparts (where applicable)

Understand, apply and actively participate in maintaining product quality and food safety program practices including BRC, HACCP, QA / QC, GMP, Sanitation and good hygiene practices.

Understand, apply and actively participate in maintaining health and safety program practices

Other duties as assigned.

Ideal Qualifications:

Business Diploma, 2-3 years sales experience including foodservice, office coffee, and vending channels.

Ability to work independently with strong initiative and self motivated

Private Label and Co-Manufacturing sales experience is an asset.

Excellent category knowledge and category solutions skills to drive volume and profit.

Prospecting skills and tenacity to pursue new business.

Excellent communication and presentation skills.

Strong interpersonal/communications skills. Ability to interact with all levels of organizations.

Strong negotiation skills, and ability to negotiate Client pricing and evaluate clients for strategic fit with the company and meet our Minimum Order Quantities.

Previous experience at local, regional, and national account responsibilities and distributors.

Experience in coffee roasting preferred as well as Consumer Packaged Goods background.

Understanding of commodity markets and knowledge of the coffee market is an asset.

Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook.

Strong Organizational skills and attention to detail. Ability to multi-task and manage competing priorities while ensuring accuracy and quality of work.

Must be flexible to travel to clients and tradeshows.

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. This posting is to fill an existing vacancy.

Accommodation is available throughout the recruitment process and employment as required by applicable laws. Please contact our recruitment team to discuss your needs confidentially. At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.