Account Manager (Temporary)

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Account Manager is responsible for identifying and pursuing opportunities with new and existing customers. The incumbent asks customers pertinent questions in order to understand their transportation needs and match them to CN’s service delivery capabilities. The position stays abreast of competitive developments in customers’ markets and seeks opportunities for growth.

Main Responsibilities

Handle commercial aspects of several key customers

Develop account growth strategies for customers and maintain existing relationships

Create strategies for new business development, including prospecting, cold calling, and sales pipeline management

Deliver yearly revenue and price targets in alignment with the Company’s objectives

Collaborate with operations personnel to identify available capacity for opportunistic selling to improve overall yield and asset utilization

Cross-sell the full suite of the organization’s transportation services

Address any potential service issues with operations personnel proactively

Develop a reliable monthly revenue and volume forecast

Handle contract renewals and regular negotiations

Act as a safety advocate with customer base in accordance with CN’s values

Maintain compliance and reporting safety incidents internally

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires regular travel (40%).

Requirements

Experience

Sales or Marketing

Minimum 5 years of experience in sales or marketing, preferably in transportation and logistics services

o Experience in major contract negotiations

Education/Certification/Designation

Bachelor's or Master's Degree in Commerce, Marketing, Finance, Business Administration, or equivalent

Competencies

Demonstrates active listening

Collaborates with others and shares information

Identifies needs and finds solutions to create value for all stakeholders

Communicates with impact

Knows the business and stays current on industry needs

Applies critical thinking

Technical Skills/Knowledge

Knowledge of rail or other transportation services

Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), including SalesForce, Tableau, and Power BI

Negotiation and time management skills

Fluently bilingual both written and verbal (English, French)*

Any knowledge for these above would be considered as an asset