Account Manager

Who We Are:

Fintel Connect is a fast growing fintech startup on a mission to helping financial services clients like Scotiabank, Wealthsimple, RBC and many others grow through meaningful partnerships. We're the leading affiliate and influencer marketing platform, network, agency and AI compliance engine exclusively built for fintech and banking - and looking for driven, creative and high-achieving marketers to join our team.

The Why:

A competitive base salary

A rapidly growing organization with real career progression and continuous learning

Comprehensive health and wellness benefits

5 Paid personal days

Paid volunteer time to support causes that matter to you

A balanced hybrid schedule with one remote day each week

Team events and social perks

Summer Fridays, every second Friday, start the weekend early

The Role:

As an experienced member of the Client Services team, you are responsible and accountable for delivering results across all aspects of affiliate and client management. Your primary focus is creating tailored strategies that deliver aggressive performance through strong affiliate relationships, a deep understanding of the affiliate channel, and innovative campaign execution.

The Responsibilities:

Results

Deliver results for managed clients, within client expectations and against internal projections.

Grow managed programs QoQ.

Develop and execute program strategies to drive revenue for both managed clients and network clients, ensuring alignment with client goals and KPIs with a high level of independence

Identify and present “out of the box” opportunities to increase revenue for managed clients leveraging your affiliate expertise and knowledge sharing across the team.

Upsell Fintel Connect products and services within client portfolios.

Maintain a deep understanding of Fintel Connect’s business needs, technology capabilities, industry trends and client objectives to continuously deliver results.

Account Management

Organize, document, and manage the onboarding process for new clients, ensuring a smooth and efficient experience within the agreed SLA.

Build and maintain strong client relationships, acting as the main point of contact for all account-related matters.

Perform monthly ROI analysis on affiliate programs, ensuring optimal performance and providing actionable insights to clients.

Regularly review data within the Fintel Connect platform, responding proactively to optimize results and address any issues.

Provide strategic support to high-volume, high-value, and/or high-touch clients by demonstrating expert knowledge of tracking systems, testing and monitoring client systems as needed.

Actively resolve client escalations, manage churn risk, and address challenging situations, including proactive intervention in potential client resignations.

Manage and support technical optimizations, disruptions, and cross-departmental initiatives to ensure client satisfaction.

Demonstrate technical expertise in tracking systems and product functionality, ensuring timely resolution of issues as they arise, including data integration, performance tracking, troubleshooting, and platform optimization.

Demonstrate expertise in all Fintel Connect products, including newly launched offerings. Stay informed and educated on product changes, updates, and new features to provide the best possible service to clients and ensure accurate communication across teams.

Team Management and Collaboration

Collaborate with other departments to support marketing, sales, and technical needs, as required, including spearheading new team onboarding.

Lead training and knowledge-sharing sessions for new hires and ongoing department-wide development, focusing on key areas such as client strategy, affiliate management best practices, and performance analysis tools.

Prioritisation

Prioritise time towards revenue generating activities and meeting revenue goals.

Support department mandate of creating efficiencies in admin and account management tasks by identifying and creating daily efficiencies for yourself in the role.

The Qualifications:

Bachelor’s degree in Marketing, Business, Communications, or a related field (required); additional certifications in Digital Marketing, Performance Marketing, or Affiliate Management (preferred)

Minimum of 3–5 years’ experience in affiliate marketing, digital marketing, or client success, with a strong track record of managing high-performing client accounts

Demonstrated expertise in developing and executing data-driven strategies that deliver measurable growth through affiliate partnerships

Strong understanding of the affiliate marketing channel, including network operations, partner management, and compliance standards

Experience working with clients in the financial services industry or other highly regulated sectors (preferred)

Proven ability to serve as a strategic advisor and escalation point for clients, providing high-level guidance and performance solutions

Skilled in managing performance reporting, tracking KPIs, and translating analytics into actionable insights

Proficiency with relevant marketing and analytics tools, including CRM systems, affiliate tracking platforms, and data visualization tools

Experience contributing to cross-functional initiatives, process improvements, and departmental training and development