Account Manager - Absence

About ComPsych:

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview:

We are seeking an experienced Account Manager to join our Absence Customer Success team. The Account Manager will proactively manage a book of business comprised of ComPsych’s customers. This individual will utilize their relationship management skills to ensure that our services strengthen the overall customer experience. Our Absence Account Manager will ensure that our service delivery is flawless and will maximize the opportunities to sell additional service lines. This individual reports directly to our Absence Customer Success Manager and works closely with the entire department.

Responsibilities:

Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers

Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities

Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns

Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs

Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts

Establish a strong relationship with your clients

Investigate, track, and resolve customer and client concerns

Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements

Establish and build strong working relationships with ComPsych’s business leaders and team members

Other duties as assigned

Qualifications:

2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required

Bachelor’s degree required, Master’s preferred

Strong experience providing strategic account management to accounts required

Your proven track record of successfully selling additional service lines to current customers

Project management, critical thinking skills, and strong attention to detail required

Stable work history required

Strong skills in Microsoft Office Suite required; CRM experience a plus

Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)

Other Requirements

Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required

Ability to be present on camera during work-related trainings, meetings, and/or events

Must be able to sit or stand at a desk for prolonged periods while working on a computer

The salary range for this position is 66,000 - 94,000 CAD. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

This posting is for an existing job vacancy

Compensation and Benefits:

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:

Statutory paid leave and public holidays

Employer-sponsored health and social insurance contributions (where applicable)

Employee wellbeing programs

Access to Employee Assistance Programs (EAP)

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at Recruiter@compsych.com and we will work with you to meet your needs.