Account Representative - Absence

About ComPsych:

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview:

We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the management team to meet and exceed client expectations. This role will serve as a liaison between clients and internal departments and deliver information to ensure understanding of procedures and services.

Responsibilities:

Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.

Use independent judgement and discretion when handling matters related to assigned accounts.

Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.

Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.

Serve as trusted advisor to client during implementation and post-implementation

Retain, grow, and book of business by identifying opportunities to services with additional products

Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence

Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers

Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis

Work independently as well as foster a positive team environment to best serve our customers

Other duties as assigned

Qualifications:

Bachelor’s Degree preferred

1+ years of experience creating and maintaining successful customer relationships required

Account Management experience a plus

Exposure to benefits administration or HR compliance a plus

Proficiency in Microsoft Office Suite

In-depth knowledge of FMLA compliance a plus

Ability to travel up to 25% of the time

Other Requirements

Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required

Ability to be present on camera during work-related trainings, meetings, and/or events

Must be able to sit or stand at a desk for prolonged periods while working on a computer

The salary range for this position is 55,000 - 70,000 CAD. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

This posting is for an existing job vacancy

Compensation and Benefits:

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:

Statutory paid leave and public holidays

Employer-sponsored health and social insurance contributions (where applicable)

Employee wellbeing programs

Access to Employee Assistance Programs (EAP)

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at Recruiter@compsych.com and we will work with you to meet your needs.