Director of Operations - Alberta
At a glance
Highlights
- Large regional operations portfolio
- Direct impact on performance
- Collaboration with executive leadership
- Opportunity to lead high-performing teams
Heads up
- Regional travel required
Why this role might suit you
The role provides leadership over a substantial regional operations portfolio with direct influence on profitability and patient experience, collaboration with executive leadership, and opportunities for professional growth within a mission-driven organization.
Skills
About the role
Team: Operations
Reports To: Vice President, Operations
Location: Alberta (Regional Travel Required)
Employment Type: Permanent Full-Time
About 123Dentist
At 123Dentist, we’re Canada’s largest majority dentist-owned network of dental practices, with more than 425 locations nationwide and over 5,000 team members. We provide dental practices with comprehensive non-clinical support including finance, HR, marketing, procurement, and operational expertise—so dentists can focus on what they do best: delivering exceptional patient care.
As we continue to grow across Canada, we are focused on building high-performing regional operations that drive consistency, profitability, and an exceptional experience for both patients and clinic teams.
About the Role
As Director of Operations, you will be responsible for leading the performance of a regional network of dental clinics across Alberta.This is a hands-on, field-based leadership role where you will own regional performance across business, financial, operational, and patient experience outcomes. You will lead and develop Regional Managers, ensuring execution of the operating plan while driving accountability, consistency, and continuous improvement across clinics.
You will partner closely with the Vice President of Operations, Finance, HR, and Clinical teams to translate strategy into execution at the clinic level.
This role is ideal for a leader who thrives in fast-paced, multi-site environments and enjoys being close to the field, solving problems, and directly influencing performance outcomes.
What You’ll Do
Own regional performance across profitability, cash flow, operational efficiency, and patient satisfaction
Lead, coach, and develop Regional Managers to execute operational plans and achieve performance targets
Maintain strong on-site visibility across clinics within the region
Partner with Finance to build, manage, and execute regional budgets and financial plans
Monitor and drive key performance metrics across clinics, ensuring accountability to operational and business KPIs
Work closely with Clinical Quality Assurance to ensure compliance and clinical standards are met
Collaborate with Business Intelligence teams to track performance trends and translate data into action
Drive performance management processes, ensuring issues are addressed proactively and effectively
Support talent development, retention, and recruitment efforts in partnership with HR and Talent Acquisition
Lead operational communication between clinic teams, managing partners, dentists, and corporate leadership
Identify operational gaps and implement solutions to improve efficiency, profitability, and patient experience
Ensure consistent execution of company policies, SOPs, and operational standards across the region
Support HR-related matters in alignment with company policies and culture
Act as the key regional liaison between field operations and executive leadership
What You Bring
8+ years of progressive operations experience in a multi-site environment
3+ years in a senior leadership or director-level role
Experience managing regional or multi-unit operations (healthcare, dental, retail, franchise, or similar environment preferred)
Strong financial acumen with experience managing budgets and driving operational performance
Proven ability to lead and develop high-performing field leadership teams
Strong analytical, problem-solving, and decision-making skills
Excellent communication and relationship management abilities
Ability to thrive in a fast-paced, changing, and growth-oriented environment
Strong sense of ownership, accountability, and operational discipline
Willingness to travel regularly across the assigned region
Why Join 123Dentist?
Take ownership of a large regional operations portfolio with direct impact on performance
Work closely with executive leadership on strategic and operational execution
Join a collaborative, fast-growing organization with strong national support functions
Opportunity to lead and develop high-performing regional teams
Be part of a mission-driven organization focused on improving access to quality dental care across Canada
Questions about this role
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What's the typical salary for Operations in Canada?
Compensation for Operations roles in Canada varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Operations hub for Canada medians across recent openings.
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