Sr. Project Manager

POSITION SUMMARY:

Seasoned expert in end-to-end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors.

A Sago Senior Project Manager is an expert in customer success and highly productive member of the team, managing high volumes and complex projects, providing support to junior members of the team, and always seeking deeper expertise and areas for improvement.

KEY JOB RESPONSIBILITIES:

Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery

Be the point of contact for clients, internal teams and vendors

Review project specs and research design for fielding and data collection

Continuously monitor project elements, anticipate/identify potential problems and manage to resolution.

Manage external vendors and partners to meet project timeline and budget qualifications

Communicate with clients and internal teams throughout the project cycle to provide project updates, recommendations, and liaise with senior staff on any issues

Work within Sago systems effectively throughout life cycle of project

Work collaboratively with clients to provide timely update on progress of project.

Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports…etc.

Collaboration and supporting internal and external teams in coding, analysis, reporting.

Validation and preparing of data deliveries

Meet client’s expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects

Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, help with training and shadowing when required

Anticipate problems and can resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager

Strive to continually improve internal processes

Other duties as assigned.

CORE COMPETENCIES:

Technical orientation, logical thinking, analytical mind

Strong ability to manage/balance quality assurance, project volume, project complexity, varying project timelines, including rush timelines.

Adaptable to changes and new processes

Superior communication skills

Quality – Attention to detail, delivers 'right first time'

High work ethic and team player attitude

Demonstrate the ability to teach others through following processes and drawing from own experience. Shadow others task, request, project when necessary

Client Focus

Strong communication skills – written and oral

Collaboration and Teamwork

Ability to multi-task and flexibility

Decision Making and Problem Solving

Requirements

Education:

Bachelors’ degree and/or equivalent experience preferred.

Experience:

Must have 3-5 years of experience working in a Project Manager role or relevant experience

Experience as a Market Research PM or Senior PM is desired

Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.

Computer Skills:

Experience in DIY survey tools and/or panel software usage is a plus

Benefits

Medical, Dental, Vision, 401K