Senior Account Executive

Senior Account Executive: Growth Accelerator Team

Location: UK (remote, with travel to client meetings, our Exeter office and team days as needed)

Reporting to: GTM Team Lead

Swanky is a Shopify Platinum Partner delivering high-performance ecommerce solutions for some of the most ambitious brands in the UK and Europe. We're trusted by Shopify to lead its largest and most complex projects.

A key part of Swanky’s service proposition is our award-winning “Growth Accelerator”. This is a strategic, commercially focussed retainer offering with a proven framework for delivering sustained, long-term growth on Shopify. Our clients typically want more than a development agency; they need a strategic growth partner.

Based around our proprietary “Ecommerce Growth Flywheel” model, Swanky is uniquely positioned within the Shopify ecosystem to provide strategy across each of Acquisition, Conversion and Retention, underpinned by Data, Strategy, Design and Engineering.

Within Swanky, the Growth Accelerator team focuses on driving measurable commercial performance for our clients through a suite of specialist services: CRO, SEO, PPC, Paid Social, Creative & Content, and TikTok Shop. We work with brands who want more than an agency - they want a strategic growth partner.

The role

To support our growth, and following a recent investment from YFM, we are now hiring an experienced commercial operator to help scale our Growth Accelerator service. This is a new role which the successful candidate will help to shape and define over the longer-term.

This is a consultative sales role. We receive good inbound interest in our Growth Accelerator service, which you will manage, but we are also looking for you to deliberately and proactively grow this demand.

You'll work closely with the Growth Accelerator team, GTM Team Lead, Commercial Director and senior stakeholders across Swanky to shape solutions that reflect what each client actually needs. By its nature, this will be a varied role - some clients will require a strategy- and data-led development and CRO roadmap, whereas others might require paid acquisition, SEO and TikTop Shop consultancy. You will enjoy and thrive under this variety, and the breadth of solutions that you can offer to help solve clients’ biggest challenges.

We're looking for someone who knows the Shopify ecosystem well (including our key technology partners), has experience leading RFP responses and engaging senior client stakeholders, can quickly understand a brand's growth challenges, and can translate all of this into a compelling, credible proposal for retained services.

Responsibilities

Lead demand generation for our Growth Accelerator services, in line with Swanky’s wider business plan and strategic priorities

Attend relevant events and dinners with clients, prospective clients and members of the GTM and Growth Accelerator teams

Qualify and lead inbound opportunities for Growth Accelerator services, from first contact through to signed SOW

Run tailored discovery sessions to understand each client's commercial goals, current performance landscape and growth ambitions

Collaborate closely with the Growth Accelerator team – CRO, SEO, PPC, Paid Social, Creative & Content and TikTok Shop specialists – to shape the right solution for each client

Build and maintain relationships with Swanky's technology partners and relevant platform contacts to stay close to the market

Track and manage opportunities through our CRM, contributing to accurate pipeline reporting and forecasting

What we’re looking for

Several years of relevant experience within the Shopify ecosystem – probably in a digital agency or brand/retail context

Deep understanding of the Shopify platform and partner landscape, with specialist knowledge in one or more of:

Conversion Rate Optimisation (CRO)

Search Engine Optimisation (SEO)

Pay-Per-Click advertising (PPC)

Paid Social and organic social strategy

Creative & Content production

TikTok Shop strategy and management

A consultative, solutions-oriented commercial mindset, with confidence running discovery and building proposals - both technical and strategic

The ability to work autonomously where required, but also lead internal and external teams on larger and more complex retainer proposals

Excellent communication and collaboration skills, with the credibility to operate effectively at senior levels

A genuine interest in commerce, technology and the changing needs of retailers

Why Swanky?

Swanky is one of the most experienced Shopify Plus agencies in the world, and we’re known for delivering high-impact ecommerce solutions for ambitious retailers. We work at the forefront of the ecosystem, building out best-in-class implementations and solving complex problems for clients across sectors and geographies.

This is a chance to join an agency with a strong reputation, a clear strategy, and a lot of exciting work ahead. You’ll be part of a high-performing team that values commercial thinking, a strong people-first emphasis and a commitment to ensuring you do the best work of your career.

Benefits:

Salary negotiable based on experience

Pension

30 days holiday per year, inclusive of bank holidays, plus 1 additional day per full year served, capped at 5

Flexible working hours during the day

In-person, hybrid and remote working flexibility

Beautiful Exeter-based offices

Working with dynamic, creative and growing clients on fun, challenging and often high-profile projects

We invest in our team and aim to provide assistance in growing and nurturing your skills

Be part of an inspiring, growing, highly collaborative and ambitious team

Regular team meetups, company socials and events, including games nights and lunchtime quizzes

NO RECRUITERS PLEASE