Account Manager

Account Manager

Location: London, Hybrid

Salary: £38,000-£42,000

ABOUT EMOTIVE

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines.

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values – INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT – that underpin who we are and the positive culture of our team.

ABOUT THE ROLE

We’re looking for an Account Manager with experience across medical affairs activities, including core content development, advisory boards and congress activity, to work across an array of account activities and programmes that meet client objectives, ensuring quality deliverables on time and within budget.

The Account Manager will identify, retain and grow business with current clients and line manage one or more Account Executives. Working closely with a Senior Account Director, you will be part of a dedicated account team of talented Client Services and Medical Writers who together are responsible for agile working with a defined cluster of our Global and US clients.

WHAT YOU’LL BE DOING

Build and maintain strong relationships with clients, serving as the primary point of contact within the agency.

Understand clients' business objectives, market dynamics, and therapeutic areas to effectively support their needs.

Act as a trusted advisor, providing strategic guidance and innovative solutions to clients' medical communication challenges.

Proactively identify new opportunities to client relationships and drive business growth.

Oversee the end-to-end execution of projects, ensuring timely delivery, budget adherence, and high-quality outcomes.

Collaborate with internal teams, including medical writers, creative designers, scientific experts, and digital specialists, to develop and implement integrated communication strategies.

Define project scopes, objectives, timelines, and resource requirements in collaboration with clients and internal stakeholders.

Monitor project progress, identify potential risks, and proactively resolve issues to ensure successful project completion.

WHAT WE’RE LOOKING FOR

Proven experience as an Account Manager or Senior Account Executive within a medical communications agency.

Bachelor's degree in life sciences, communications, marketing, or a related field.

Strong understanding of medical communications, healthcare regulations, and industry guidelines.

Excellent project management skills with the ability to handle multiple projects simultaneously.

Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders.

Strategic mindset, capable of providing innovative solutions and strategic guidance to clients.

Ability to travel occasionally for client meetings, conferences, and industry events.

WHY WORK WITH US

At Emotive, people are at the heart of everything we do. We’re proud to foster a collaborative and supportive environment where individuals feel connected to their colleagues, valued for their contributions and inspired by meaningful work.

Our recent employee engagement survey reinforced the positive workplace experience we have built, with team members overwhelmingly reporting that they feel part of a team and have purpose in their roles.

We believe the best work happens when people feel empowered, supported and trusted to make a difference. Alongside opportunities for growth and development, we’re committed to creating a workplace where people can thrive professionally while building meaningful relationships and a genuine sense of belonging.

OUR REWARDS

25 days of annual leave (+ bank holidays)

Birthday day off + 3 days off between Christmas and New Year

Enhanced maternity and paternity policies

6 weeks’ paid sabbatical after 5 years’ service

Life assurance

Private medical insurance, including vision and dental cover, with access to discounts of up to 40% on gym memberships

Pension – up to 7% matching employee/employer contribution

Support and well-being services

We look forward to hearing from you!