Technical Account Manager

Gravitee is a 2025 Gartner Magic Quadrant Leader, on a mission to govern the world’s intelligence.

We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.

Why join us?

The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security

The Momentum: A high-growth Leader - combining market credibility with startup speed

The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure

Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.

The Role

AI is reshaping how organizations build, ship, and scale digital products, and APIs are the connective tissue that make it possible.

As a Technical Account Manager, you’ll play a critical role in shaping and executing technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies.

The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment.

You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).

What You’ll Be Doing

At Gravitee, impact isn’t abstract, it’s visible. In this role, you will:

Help customers during their onboarding process with activities like Architecture design, product configuration, and use case implementation.

Effectively manage the tracking of top-tier customer projects and resolution and escalation on behalf of product and services teams.

Ensure constant communication with customers and and emerge as the customer’s trusted technical advisor and partner.

Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform

Help existing customers understand the business case and value proposition, while also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities

Understand, advocate, and document customer’s use case, architecture, and roadmap

Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively

Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

Your impact will be visible, measurable, and global.

Essential Skills

Fluent in French or German, as well as English.

5+ years of demonstrated experience handling customers of all sizes.

Experience working in Professional Services functions within a fast-paced Software/SaaS company.

Strong desire to tackle hard technical problems and a proven ability to do so with little or no direct daily supervision.

Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)

Ability to travel when required to meet with your accounts.

Desired Skills

Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes Software development experience in one or more programming languages such as Java or Python

Additional European language skills are a strong plus

Experience working in a startup or scale-up environment

Who Thrives at Gravitee

At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.

You’ll do well here if you:

Care deeply about quality, clarity, and impact

Are curious, adaptable, and excited by emerging technologies like AI

Take ownership and follow through

Value collaboration, openness, and continuous improvement

Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.

Life at Gravitee

At Gravitee, we invest in humans, not just roles.

You’ll get:

Competitive medical coverage

Pension / 401k program options

Stock options - you build it, you own it

25 days holiday + in-country national holidays

3 mental health days + wellness allowance

Your birthday off

Professional development budget to fuel your growth

Hybrid work culture with hubs across regions

Quarterly team events + annual offsite at an exciting location

A meaningful, progressive, global company culture that is as fun as it is hardworking

Endless growth opportunities

At Gravitee, we believe diverse perspectives make better products and stronger teams.

At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

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