Head of Operations
At a glance
Highlights
- Hybrid working
- Private health insurance
- 33 days annual leave
- Ongoing professional development
Why this role might suit you
The role offers a senior operational leadership position within a fast‑growing digital marketing agency, allowing an experienced manager to shape culture, improve processes and drive performance while enjoying hybrid work, generous leave and comprehensive health benefits.
Skills
About the role
Head of Operations
ProfileTree is an award-winning digital marketing agency helping organisations across the UK and Ireland generate leads and sales through strategic digital marketing, websites and content.
This role is ideal for an experienced operational leader who has successfully managed managers and led multi-disciplinary teams.
You will be someone who can balance empathy with accountability, creating a positive culture while securing high standards of performance, communication and delivery. You are comfortable having difficult conversations, addressing issues early and helping team members grow through clear expectations and consistent management.
You will act as the operational backbone of the business, ensuring that managers are supported, teams are aligned and the business runs smoothly as it continues to grow.
Key Responsibilities
Lead and support managers across digital, web and client success teams
Create accountability, clear expectations and high performance standards
Identify operational challenges and implement practical solutions
Improve processes, workflows and communication across teams
Support recruitment, onboarding and staff development
Monitor performance and drive continuous improvement
Work closely with directors on operational planning and business growth
Ensure projects and client delivery are well organised and effectively resourced
Essential Requirements
5+ years' experience in an operations or leadership role
Experience managing managers or team leaders
Strong people management and performance management skills
Excellent organisational, communication and problem-solving abilities
Proven experience improving processes and operational performance
Ability to balance empathy with accountability
Desirable
Agency, digital marketing or web industry experience
Experience supporting growing teams and businesses
Benefits
33 days annual leave (pro-rata)
Additional day's annual leave for each year of service (uncapped)
Hybrid working
Ongoing professional development
Private Health Insurance (including mental health, optical, dental and hearing)
Regular team events and activities
Applications will be reviewed as they are received and the vacancy may close early once a suitable candidate has been appointed.
Questions about this role
How do I apply to this Head of Operations role at ProfileTree?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Operations in United Kingdom?
Compensation for Operations roles in United Kingdom varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Operations hub for United Kingdom medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does ProfileTree use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.