Product Management, Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Manager to join our team within our Clinicals division. In this role you will be responsible for one product area within the overarching product’s portfolio; understanding the market and customers, contributing to the product vision, developing business cases and ensuring a set of product features meet business requirements. You will help define how AI is responsibly integrated into clinical workflows, ensuring solutions are safe, trustworthy, and deliver measurable value to healthcare providers and patients.

You will serve as the Product Owner working daily with scrum teams defining and writing user stories, prioritizing product backlogs, and making trade-off decisions between scope and schedule. Your work will span both strengthening our current solutions and delivering innovative, AI-driven features that improve user experience and clinical decision-making.

About you -

You have a passion for improving healthcare and a strong interest in how AI and data can transform clinical workflows and outcomes. You bring empathy for users while balancing innovation with safety, compliance, and ethical considerations.

You:

Thrive in fast-paced environments and can manage multiple initiatives simultaneously

Are comfortable working at the intersection of product, data science, and engineering

Demonstrate strong judgment in balancing experimentation with reliability—especially in AI-driven features

Understand the importance of responsible AI, explainability, and trust in healthcare systems

The Team: The Mobile team is a passionate group of Product Management, Product Engineering, User Experience (UX) Design, Product Analytics, Data Science and Patient Safety professionals collaborating together to improve the overall efficiency and satisfaction of the healthcare providers through both traditional and AI-driven solutions.

Responsibilities may include, but are not limited to:

Product Owner:

Work directly with scrum teams to prioritize work and ensure delivery of both core and AI-powered product capabilities

Own ongoing maintenance of core products, including triaging production issues and managing enhancements

Collaborate with data science and engineering teams to translate AI models into scalable product features

Define acceptance criteria for AI features, including performance thresholds, model accuracy, and user experience expectations

Balance innovation with risk management, patient safety, and regulatory considerations

Product Vision:

Drive product vision incorporating AI/ML capabilities, predictive insights, and automation opportunities

Lead early-stage discovery for AI features, including:

Identifying high-value use cases for AI

Validating concepts with users and stakeholders

Defining data requirements and feasibility

Partner with Analytics and Data Science teams to define measurement strategies for AI performance (e.g., accuracy, bias, adoption, impact)

Own go-to-market strategies for AI-enabled features, including positioning, education, and adoption

Monitor post-release performance of AI features and iterate based on real-world usage and outcomes

Product Ownership Responsibilities:

Understand the market opportunity via user needs, market forces, applicable business models, emerging AI trends and competitive AI capabilities

Drive the analysis of Product Area(s) of ownership including AI/ML-driven products

Define epics and user stories that clearly articulate:

Functional requirements

User experience considerations

Data and model requirements

AI behavior expectations (e.g., explainability, confidence levels)

Partner with Data Science and Engineering to manage the full AI/ML lifecycle, including model evaluation, deployment, monitoring, and continuous improvement

Drive backlog prioritization balancing:

Core product improvements

AI innovation opportunities

Technical debt and model lifecycle needs

Define appropriate levels of human oversight and intervention in AI-driven workflows (human-in-the-loop), ensuring safe and effective clinical usage

Define and track metrics across moth product and AI performance to ensure transparency and visibility to the program’s success and any opportunities for improvement

Manage the priorities and expectations of multiple stakeholders (e.g. customer, product operations, marketing, sales, legal/compliance, partners) to gain inputs for the product

Partner with Product leaders to

Assist with Product Launch decisions, including the management of all alpha/beta feedback

Be the voice of product decisions within the organization

Support build vs. buy decisions

Represent the voice of the customer for assigned product area(s) demonstrating responsibilities for the end-to-end customer journeys while also advocating for trustworthy and safe AI usage

Typical Qualifications:

Bachelor’s Degree required: Degree in Computer Science, Data Science, Business, or related field preferred

5+ years of product management experience

Understanding of US healthcare / health IT environment is strongly preferred

Experience working in an Agile environment is strongly preferred

Strong understanding of AI/ML concepts and productization of AI features

Familiarity with:

Model lifecycle (training, validation, deployment, monitoring)

Data pipelines and data quality considerations

Experimentation frameworks

Understanding of Responsible AI principles, model bias, and explainability

Experience working on AI-driven or data-intensive products preferred

Experience bringing products to market is needed

Technical understanding (mobile, SaaS, data, APIs) – ability to check technical feasibility and timelines and remove technical development barriers

Excellent verbal and written communication skills with the ability to translate complex concepts into clear business value

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers