Manager, Account Specialist

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

About the Role:

As the Manager, Account Specialist , you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross-sell opportunities. You’ll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy.

The Retention/ Manager Account Specialist leads people managers/ supervisors who lead individual contributors in a Client Management/Customer Retention team accountable for nurturing and growing existing Book of Business and client relationships in achieving retention and upsell targets.

The Retention/ Manager Account Specialist will direct their managers and team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and applies a broad perspective to identify solutions to complex customer problems.

This individual will play a critical role in driving strategies that focus on renewal attainment, customer retention and enhancing the customer experience.

About the Role

Lead a team of Account Specialists responsible for the retention, growth and support of customers in a global software company

Develop and manage talent and performance within the team

Drive the team to meet all goals set in collaboration with senior management

Focus on priority touchpoints, leveraging sales enablement tools and processes including timely and accurate forecasting

Facilitate customer conversations that reinforce the value of current TR solutions

Guide Account Specialists in the negotiation of renewal and upsell agreements as needed and in partnership with Account Executives and Customer Success Managers.

About you:

Bachelor's degree

Fluent English and Spanish is a must

Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business

Experience in driving retention and upselling is a must

Experience in managing a professional team

Experience in developing talent and managing team performance

Skilled at conflict resolution and problem-solving to achieve win-win outcomes.

Demonstrated ability to drive retention and upsell strategies

Ability to deal with ambiguity and navigate complex situations

Strong command skills and ability to direct work efficiently

Commitment to maintaining the quality of the team's work output

To apply, please upload your updated resume in English.

Location: CDMX

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.