Customer Success Manager

Please submit CVs in English only.

At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for a Customer Success Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you’re ready to bring your skills to a global stage, this is your chance to make an impact.

About the Role

Own the success of Brazil’s top advertisers. You’ll be AppsFlyer’s eyes and ears with clients — solving diverse business challenges, partnering on growth strategies, and channeling customer feedback directly into product innovation.

What you'll do:

Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features

Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve technical problems

Build deep business relationships by continually WOW-ing our customers through exceptional support and service

Provide training and education on our products and new features through demos, webinars, and both virtual and on-site training

Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams

Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcome

Have a commercial mindset and identify upsell opportunities

Analyze large and complex data sets from multiple sources to identify growth opportunities, performance trends, and strategic recommendations for customers

Deliver strategic insights and actionable recommendations to drive platform adoption and product usage across multiple teams within customer organizations

Participate in industry and marketing events to strengthen market knowledge, business acumen, and awareness of emerging trends and customer challenges

Partner closely with cross-functional stakeholders — including Sales, Product, and Solutions Architects — to identify and deliver relevant solutions that address customer business needs in a timely manner

We are working in a hybrid working model and work from the office Monday - Wednesday

What you have:

3-5+ years of experience as a Customer Success Manager in SAAS companies or related roles

Web marketing and digital advertising experience & mobile experience is a big advantage

Technical background and analytical experience

Advanced proficiency in written and spoken English

Thrives in a fast-paced & dynamic work environment

Strong analytical capabilities with the ability to perform data-driven analysis and translate insights into strategic business recommendations

Strong storytelling and communication skills, with the ability to connect business goals, strategic objectives, and data-driven insights into a compelling narrative that highlights the value AppsFlyer brings to customers

Bonus Points:

Product management sense/familiarity

Project management skills/certification

Technical background on SDKs, APIs, SQL, Mobile App Tracking

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.