Full Time Sales Associate

To support our continued growth and development we are currently recruiting for Sales Associates to join the Jimmy Choo team.

Key Responsibilities and Duties:

Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community

Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)

Maintain a high level of product knowledge

Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times

Sales standards

Cash wrap standards

Client book management

Inventory management

Customer and After Sales service

Help clients make selections and assist in the try-on process

Ensure compliance with all company policies, procedures and directives

Attendance / Reporting for Work (Ulti-Pro) – clocking in and out

Navigating through UltiPro Portal

Uniform and Grooming Standards

Lunch and Afternoon Breaks

Lockers

Organization at the workplace

Requests for Time Off: Benefits - Sick Days, Vacation Days, Personal Days / Schedule Requests

End-of-Day Procedures (i.e. bag checks)

Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:

Phone calls and emails

Thank you letters

Shipping merchandise out-of-town

Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)

Proactively identify and pursue opportunities to achieve financial targets and increase sales

Assist with inventory and special projects as needed

Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks

Ensure visual standards are maintained at all times

Understand the terminology associated with Jimmy Choo shoes and accessories

Be proficient with the register system(s)

Merchandise product

Skills and Experience:

Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial – will depend on region)

Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude

Excellent selling and customer service skills

Excellent ability to multi-task and prioritize

Strong team-working skills

Strong organization and time-management skills

Strong independent work ethic

Problem management and resolution skills

Solid understanding of retail store operations, associated processes and tools

Technology skills, specifically related to POS / CRM operation are a plus

Ability to clientele, effectively build the business, and customer base (established clientele following is preferred)

Strong industry knowledge and brand awareness

2-5 years of luxury retail experience with established clientele

High school diploma

College degree preferred

Personal Attributes:

Functional / Technical Skills

Integrity and Trust

Customer Focus

Approachability

Self-Motivation and Action Orientation

Attention to detail

Results Focus (Drive for Results)

Effective Communication

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

Compensation Range:

18.00 - 21.00 CAD