Key Account Manager

Essential Job Functions

Tactical retention responsibilities for assigned accounts include:

Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations

Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance

Penetrate organizational structure and develop relationship beyond main points of contact

Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

Maintain rates and assess yields monthly

Monitor account for timely payments and assist with collections on past due invoices

Set up internal reports to monitor our performance in meeting critical milestones

Immediately communicate any issues or exceptions to Operations

Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution

Manage and lead business reviews; establish a quarterly review cycle, at a minimum

Engage Sales and Operations to participate in client meetings, presentations, and business reviews

When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

Update status of progress on business opportunities

Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities

Ensure all company policies and regulatory requirements are adhered to Strategic Responsibilities

Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints

Continuously pursue and implement more efficiency and cost reduction measures

Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support

Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions

Other duties as assigned

Other skills/abilities

Excellent organizational skills

Strong English written and verbal communication skills required

Ability to communicate effectively with overseas customers and internal

Strong computer skills including Microsoft Office suite

Detail oriented, able to multitask and meet deadlines

Self-motivated, able to work in a team and independently

Strong customer service, problem-solving, and interpersonal skills

Internal/external sales skills

Troubleshooting and problem resolution skills

Leads by example

Sense of urgency

Creative

Responds easily to changing demands

Education and experience

Minimum two years’ experience in the industry, or a related service industry

Minimum one-year operational experience in the service(s) the account utilizes

Good analytical and program management skills; ability to define, develop and document business processes and procedures

Certifications and Licenses

Professional certification may be required in some areas