Customer Experience Manager
Skills
About the role
About this Position
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What you´ll do
Develops global e-Commerce strategy, identifies future growth drivers and leads implementation in alignment with all relevant stakeholders Monitors competition, intl. markets, and builds on current and future e-Commerce opportunities and trends for Henkel's businesses growth Drives e-Commerce fundamentals w/ synergies cross-countries and cross-BUs (e.g. Content Production, e-Commerce Media Activation, etc.) (B) Pro-actively manages stakeholders across different hierarchy levels and business units, incl. top management Develops dedicated e-Commerce assortment and innovation pipeline (L) Steers the development of specific e-Commerce content as well as media activation (L) Develps and deploys holistic retailer collaboration offer and supports countries in implementation (L) Builds up preferred partnerships and Joint Business Plans (JBPs) with global key customers (L) Builds up leading e-Commerce / online expertise for Henkel to drive online growth (L) Develops and deploys tools as well as best practices to support e-Commerce business development in countries (L)
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What makes you a good fit
• 3+ years of experience in UX, CX, CRO, or e‑commerce experience optimization • Strong practical knowledge of UX/UI principles (flows, wireframes, heuristics, analytics) • Experience improving marketplace PDPs and/or D2C web experiences • Understanding of CMS operations and SEO (technical + content) • Working knowledge of HTML/CSS • Strong data literacy (GA4, GSC, marketplace analytics tools) • Ability to synthesize data into clear recommendations • Excellent project management skills •Fluent Japanese communication skills — able to efficiently collaborate with all internal/external levels • English reading/writing (email communication) capability
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Some perks of joining Henkel
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Retirement Pension Plan (Corporate DC and CB composition)
Sick Leave
Group Term Life Insurance
Supplementary Workers' Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
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