Usability Rapid Researcher (Contract)

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

This is a contract role.

Location: Remote

Team Description:

As a member of the user experience team, you’ll drive the understanding of user behavior, motivations and experiences with Reddit. You'll partner with our product and design teams to understand users and how we can improve their experiences. As a usability rapid researcher, you’ll be responsible for leading usability-focused research studies across consumer teams that drive changes in product design and strategy.

Role Description:

You’ll investigate user behavior and user needs using qualitative research methods including interviews, concept testing, and usability testing. The ideal candidate will be able to combine their skills in research design and qualitative interviewing and analysis to improve the user experience.

Responsibilities:

Design and execute on unmoderated, moderated usability testing, and user interviews through a rapid research program.

Lead communication and collaboration with cross-functional partners, including design, product management, engineers, and product marketing.

Appropriately scope and prioritize usability projects with cross-functional teams to appropriately scope usability projects and prioritize projects.

Work quickly to turn around high-quality research insights.

Develop research deliverables that achieve business and product impact.

Assist other researchers with projects as needed.

Basic Qualifications:

3+ years of professional experience conducting user research

BA/BS in Psychology, Sociology, Statistics, Behavioral Science, Computer Science, Human-Computer Interaction, related fields, or equivalent experience within a product-centric environment

Preferred Qualifications:

Previous experience conducting remote research.

Be flexible, adapting to changing schedules and different projects.

Demonstrate agility in adapting to shifting priorities.

Understanding of strengths and shortcomings of different quantitative research methods, including when and how to apply them during each product phase.

Detail-oriented and ability to work fairly independently on a variety of tasks.

Strong interpersonal, organizational, written, and oral communication skills.

Experience working in ambiguity and complex cross-functional collaborations.

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.