IT Specialist
At a glance
Highlights
- On-site role in Austin
- Support international teammates
- Hands‑on MacOS and Windows environment
Heads up
- After-hours support required
- No remote work
Why this role might suit you
A candidate with 3‑6 years of IT support experience, strong macOS and Windows administration skills, and familiarity with MDM tools will thrive in this hands‑on, on‑site role supporting a globally distributed team.
Skills
About the role
IT Specialist
About the Team
Your mission: keep 130+ teammates across the USA, Israel and Serbia connected, productive, and tech-happy.
We’re looking for a hands-on, experienced IT generalist who’ll be the face of IT in our Austin office as you support everyone from engineers to executives. From solving everyday technical issues to shaping smarter workflows, you’ll be the go-to person keeping our teams connected, and our systems running smoothly.
About the Role
As our on-site IT Specialist, you’ll provide technical support, manage local infrastructure, and collaborate with our IT team. You’ll play a key role in maintaining uptime, optimizing collaboration tools, and ensuring a smooth experience for every user in our Austin and Dallas offices as well as international employees..
What You’ll Do
Onsite support: Deliver hands-on help desk support for a primarily macOS fleet (and some Windows). Troubleshoot issues, resolve escalations, and keep our users productive.
Administer SaaS & Identity Management: Administer, support, and troubleshoot Google Workspace, Slack, Notion, YouTrack and other internal tools. Manager user access, groups, and license tracking.
Conference Room & Event Support: Set up, monitor and troubleshoot meeting rooms, livestreams and hybrid events. Partner with Marketing for local events.
Network Management: Coordinate with our networking team, monitor performance & security.
Device Lifecycle & Inventory: Procure, setup and provision laptops via Jamf Pro / Intune, Asset Sonar, oversee repairs, maintain asset database and payments.
Process & Security: Document knowledge base runbooks for employees.
Global Collaboration: Share knowledge and participate in on-call rotation with IT peers in Serbia, the US and Israel.
What You’ll Need
3-6 years of experience in a SaaS-first, cloud-native workplaces.
Clear, friendly communication with employees, non-technical stakeholders, and execs.
Deep experience with MacOS administration and a solid understanding of Windows administration
Experience with MDM tools (Jamf, Intune).
Good networking fundamentals (TCP/IP, DNS, VLANs)
Proven experience supporting Google Meet and Zoom Rooms and other AV/event setups.
Ability to work on-site, full-time (5 days/week) in Austin
Willingness to provide after-hours support for events or system cutovers.
Occasional business travel to Dallas.
Candidates are required to be authorized to work in the U.S. The employer is not offering relocation sponsorship, and remote work options are not available.
Candidates are required to be authorized to work in the U.S. The employer is not offering relocation sponsorship, and remote work options are not available.
Questions about this role
How do I apply to this IT Specialist role at avride?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Other in United States?
Compensation for Other roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Other hub for United States medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does avride use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.