Senior Service Representative

Application Deadline:

06/12/2026

Address: 105-119-129 rue St-Jacques O

Job Family Group:

Customer Shared Services

Provides support and delivers specific operational processes to ensure timely and accurate settlement of Security, Derivative, Foreign Exchange and Money Market transactions executed globally, and confirms the activity is accurately recorded in the bank's book of records. Specific operational processes include pre and post settlement support related to account opening, confirmation, cash management, margin, and collateralization. Also provides support for specialized operations - Asset Servicing (corporate actions/entitlements), Correspondent Banking Services, and the Wire Payment Operations hub for the bank. Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports.

Gathers and formats data into regular and ad-hoc reports, and dashboards.

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

May function as a problem-solving resource for more junior staff.

Organizes work information to ensure accuracy and completeness.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness.

Analyzes data and information to provide insights and recommendations.

Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.

Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.

Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.

Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.

Supports the development of tools and delivery of training focused on delivering business results.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications:

Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

Knowledge and experience using relevant systems and technology – Good.

Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.

Knowledge of the risk and regulatory requirements of the business – Good.

Prioritization skills – Good.

Customer service skills – Good.

PC skills (MS Word, Excel, PowerPoint) – Good.

Specialized knowledge.

Verbal & written communication skills - Good.

Organization skills - Good.

Collaboration & team skills - Good.

Analytical and problem solving skills - Good.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

Salary:

$38,500.00 - $71,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards