Manager, Lending Policy Strategy

Application Deadline:

06/18/2026

Address: 33 Dundas Street West

Job Family Group:

Customer Solutions

Drives product governance and operational oversight for personal lending and home financing products, integrating policy, risk, and performance management to support compliant growth. Leverages data, customer insights, and market trends to identify issues, strengthen controls, and deliver continuous product improvement. Works across business, risk, and compliance partners to ensure alignment, transparency, and effective execution throughout the product lifecycle.

Recommends and implements solutions based on analysis of issues and implications for the business.

Assists in the development of strategic plans.

Identifies emerging issues and trends to inform decision-making.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Conducts independent analysis and assessment to resolve strategic issues.

Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.

Provides recommendations on product lifecycle.

Builds effective relationships with internal/external stakeholders.

Ensures alignment between stakeholders.

Designs and produces regular and ad-hoc reports, and dashboards.

Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.

Monitors and tracks performance, and addresses any issues.

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Provides input into the planning and implementation of operational programs.

Executes work to deliver timely, accurate, and efficient service.

Monitors key product performance and growth metrics to identify trends and recommend action plans.

Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.

Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.

Reviews analysis of issues and identifies gaps and solutions.

Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.

Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.

Completes internal and regulatory reporting, and attestations.

Identifies existing and potential risks and develops risk management controls and processes.

Develops and maintains product directives and policies.

Supports development of key metrics and identification of trends.

Gathers customer and sales feedback and analyzes issues.

Participates in and evaluates market research and competitive analysis associated with assigned products.

Participates in and evaluates customer / consumer insights and channel information.

Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.

Resolves internal, first level customer escalations.

Leads/participates in the design, implementation, and management of core business / group processes.

Gathers basic market research and competitive intelligence, including pricing, from publicly available information.

Runs analyses and reports that support risk management and policy development.

Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.

Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.

Develops, implements, and monitors key metrics and action plans to optimize financial performance

Continuously improves processes to identify issues and deliver optimal customer experience.

Works with partners to develop salesforce training and materials and manages change.

May support the sales team in development of client deals and related presentations.

Develops and maintains relationships with external partners and vendors.

Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.

Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.

Influences and/or determines credit product risk parameters and metrics.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications:

Typically between 3 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Strong experience with consumer / commercial credit applicable to retail and business financing products.

Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures

Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.

In-depth retail and business banking environmental awareness / understanding.

In-depth risk management associated with new and existing product development and management.

Strong knowledge of process coordination and management.

Strong knowledge of banking product management and associated industry and regulatory requirements.

Building business cases - in-depth

Researching market trends – in-depth

Relationship management – in-depth

Analytics and reporting – in-depth

Product marketing – in-depth

Negotiation skills – good

Software and systems architecture knowledge – good/in-depth

Financial Understanding – good/in-depth

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

Data driven decision making - In-depth.

Salary:

$69,000.00 - $129,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards