ITAM CMDB Senior Analyst

Application Deadline:

07/30/2026

Address: 4100 Gordon Baker Road

Job Family Group:

Technology

The Configuration Manager is a senior subject matter expert who will be responsible for the design, implementation, and continuous improvement of the IT Configuration Management practice. The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies, partner with enterprise-wide stakeholders, and mitigate data risk with CMDB governance & control standards. The successful candidate has specialized experience with the ServiceNow platform and its data model and can effectively communicate a long-term vision for Configuration Management and CMDB.

Responsibilities

Design, implement, and execute the Configuration Management process, policies/standards, and risk control

Conduct data quality and gap analysis, utilize industry best practices, and implement improvement initiatives

Define and plan the discovery, ingestion, and reconciliation of Configuration Items (CI) across the bank’s technological footprint, in collaboration with ServiceNow engineering team

Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies

Execute CMDB and CI data stewardship activities including CI lifecycle management, attribute completeness, and compliance with process standards

Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value

Executes and ensures successful completion of CMDB-related audits and compliance requests

Ensure the successful integration of Configuration Management to other IT processes, including ITSM (e.g. Incident, Problem, Change, Release), Asset Management, and Security Operations

Maintain thorough documentation on business and functional requirements, existing workflows, and future use cases

Develop training guides and conduct training sessions with CMDB end-users and CI owners

Act as a change agent to the organization’s CMDB data model towards ServiceNow’s CSDM framework

Technical Skills

5+ years’ relevant Configuration Management experience in a large, enterprise environment

Advanced proficiency with ServiceNow’s platform UI, CMDB data model, and CSDM framework

Strong understanding of ServiceNow’s Discovery, data integration and reconciliation, and ITOM

Familiarity with enterprise IT infrastructure technologies (e.g. cloud technologies, networking)

Proficient with M365 tools, primarily PowerPoint, Excel, and Visio

Proficient with producing and communicating metrics/KPIs, reports, and dashboards to senior leadership and governance teams

Certifications in ITIL, Agile, Lean, or other methodologies are a strong asset

Certifications in ServiceNow platform administration or other related platforms are a strong asset

Bachelor’s degree in a technical field or equivalent years of experience in a related discipline

Experience in highly regulated organizations subject to regular compliance/audit is a strong asset

Skills

Detail-oriented and analytical skills

Strong written and verbal communication skills

Self-motivated, independent, and takes initiative in identifying and addressing challenges

Ability to execute multiple tasks simultaneously and efficiently in a timely manner

Flexible and adaptable in a constantly changing, high-pressure environment

Salary:

$75,900.00 - $141,900.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards