Sales Operations
At a glance
Highlights
- Hybrid work model (3 days office)
- Relocation assistance
- Lead a high‑performing operations team
- Impact AI‑driven GTM strategy
Heads up
- Hybrid schedule requires 3 days in office
- Director-level leadership responsibility
Why this role might suit you
A seasoned sales operations leader can shape OpenAI's GTM engine, guiding territory design, pipeline governance, and cross‑functional processes while building a high‑performing team in a fast‑growing AI company.
Skills
About the role
About the Team
OpenAI’s mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. To achieve this, we bring together world-class scientists, engineers, and business leaders to build and deploy transformative AI technologies.
Our Go-To-Market (GTM) team helps customers successfully adopt and scale OpenAI’s products across their organizations. The GTM Strategy & Operations team serves as the operational backbone of the business, building the systems, processes, and insights that enable efficient growth and execution.
About the Role
As a Director, GTM Strategy & Operations, you will play a critical role in designing and scaling the operational infrastructure that powers our sales organization.
You will serve as a trusted partner to GTM leadership, owning key elements of the sales operating model—from lead routing and territory design to opportunity management and deal execution. This role combines systems design, process optimization, analytics, and team leadership to improve seller productivity, pipeline health, and business performance.
You will lead a team and partner closely with Marketing Operations, Systems, Finance, Enablement, Legal, Deal Desk, and Security to build scalable processes that support OpenAI’s continued growth.
This role will be based in NYC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Own and optimize core sales operations processes across lead management, account and territory design, pipeline governance, and opportunity management.
- Build scalable systems, workflows, and automation that improve data quality, operational efficiency, and seller productivity.
- Lead territory planning, account ownership management, and fiscal planning processes to align coverage with market opportunity.
- Partner cross-functionally to streamline commercial operations, including RFPs, security reviews, compliance requests, and other deal execution workflows.
- Establish operational metrics, reporting, and governance processes that improve visibility, accountability, and business performance.
- Lead and develop a high-performing operations team while driving strategic initiatives that support GTM growth.
You might thrive in this role if you:
- Have 10+ years of experience in Sales Operations, Revenue Operations, GTM Operations, or related functions within high-growth technology companies.
- Have experience building and leading high-performing teams and driving cross-functional initiatives.
- Bring deep expertise in sales systems, process design, territory planning, pipeline management, and operational scaling.
- Have strong analytical skills and experience with Salesforce, SQL, Excel, and other operational tooling.
- Are highly organized, detail-oriented, and able to navigate ambiguity while balancing multiple priorities.
- Communicate effectively with stakeholders at all levels and are comfortable influencing senior leaders.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation
This Sales role pays $239k-$265k/yr. Within typical range for sales roles in United States.
Questions about this role
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