Community Operations Specialist

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

New Relic is looking for a dynamic community operations specialist experienced in administration , events and ready to go the extra mile. They will support the Global Real Estate and Workplace team to deliver world class in-office facilities. The successful candidate will have a strong background in people interpersonal skills , exposure to admin or community operations , understands the budget and delivers creative events. This role is pivotal in ensuring that our Relic amazing workplace experience

What you’ll do

Support office Service, employee experience , event activities at site and communicate the priorities of the day.

Meet the employees during the shift to discuss & understand their office experience and communicate priorities.

Manage bookings of the training room and all hands area.

Take rounds of the front office,lobby, cabins, cafeteria & workstation area to ensure high standards of housekeeping and hygiene.Take Round of the complete facility (at least twice in a shift).

Guide & motivate staff to meet quality standards.

Escalate all incidents, issues, and pending problems of the day to the WeWork team by logging a ticket.

Implementing best housekeeping practices to upkeep the site always.

Support in-office food program.

Ensure execution of all preparation (such as cleaning, stationery, snacks, lunch etc.) required for visitors are attended.

Innovate employee experience with seasonal festivities.

Budget management as per Senior Office manager.

Ensure zero stock out situation.

Close employee requests within 2-6 hrs based on criticality in the ticketing tool.

This role requires

Good levels of oral & written communication.

Good computer literacy.

Educated to degree level with suitable qualifications with relevant experience in co-working space or facility management or hotel with a demonstrable track record of being the responsible member of a mid - large corporate office or similar facility.

Strong leadership traits.

Strong customer service skills, communication skills and the ability to remain calm under pressure.

Ability to maintain a calm demeanor in emergencies

Proficient in customer service.

Proficient in Google Workspace / Microsoft Office

Hands on experience with latest AI tools - Chatgpt , Gemini ,etc.,

5 days work out of office

Bonus points if you have

Experience with Events

Understands the budget management

Excellent people skills

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy