Client Services Manager | Mon-Fri | Full Time | Sydney, NSW

About Company

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!

Summary

To manage the front-of-house and back-of-house functions to contribute to the smooth overall daily operations of the site.

This Sydney-based role will suit someone passionate about hospitality, culinary excellence, workplace experience, and leading teams to deliver exceptional service outcomes in premium corporate environments.

Key Responsibilities

Build and maintain strong client relationships, manage SLAs, conduct client meetings and presentations, and ensure high-quality service delivery to drive satisfaction and retention.

Monitor client feedback, resolve issues and complaints, champion service assurance, and continuously improve processes, systems, and service standards to exceed expectations.

Lead, motivate, and develop teams through recruitment, training, coaching, performance management, and fostering collaboration across service areas.

Oversee day-to-day operations across reception, catering, kitchen, and AV services; ensure efficient rostering, coordination, innovation, and alignment with business priorities.

Manage budgets, control costs, track performance, ensure accurate reporting and administration, and maintain compliance with company policies, contracts, and statutory requirements.

Uphold high standards of hygiene, safety, food quality, environmental practices, and overall workplace compliance while ensuring proper maintenance of facilities, equipment, and stock.

Qualifications & Experience

Strong budgeting, cost control (food and labour), and analytical skills to manage financial performance effectively.

Excellent customer service skills, client-focused mindset, and ability to operate successfully in corporate hospitality environments.

Strong written and verbal communication skills, with the ability to engage effectively across teams, clients, and stakeholders.

Demonstrated leadership, team-building ability, and a hands-on approach with the capacity to lead by example in a team environment.

Strong time management, self-motivation, and the ability to perform under pressure in fast-paced hospitality settings.

Solid computer skills, relevant certifications (OH&S, Food Handling), and tertiary qualifications or experience in hospitality, catering, or business.

Ready to take the next step in your career?

Submit your resume outlining your experience and suitability for the role. Shortlisted candidates will be contacted by one of our recruitment team members for an initial discussion.

Join Sodexo and be part of something bigger.