Strategy & Operations - Corporate Telecom Compliance Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Strategy & Operations for the Corporate Telecom Compliance Manager team.

About the job

This position is needed to lead the strategic execution and governance of telecommunications compliance for a portion of Twilio’s business.

As a compliance subject matter expert, you will safeguard Twilio’s reputation by navigating the complex intersection of global regulation and product innovation. You will act as a regional owner, managing operational rhythms and partnering cross-functionally to mitigate risks while identifying growth opportunities. This is a high-visibility individual contributor role that ensures our global communications platform remains trusted, compliant, and performing at its peak.

Responsibilities

In this role, you’ll:

Establish and execute country-level programs that align with Twilio’s short-term and long-term telecom compliance strategy.

Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management.

Identify potential compliance risks and work cross-functionally to implement mitigation strategies

Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards

Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities.

Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements.

Update senior leadership regularly on strategy execution and performance

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

4+ years of experience in strategy and operations, program management, telecom policy, regulatory compliance, or equivalent

Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders

Strong analytical skills with the ability to use data to drive strategy and report to executive leadership

Exceptional written and verbal communication skills, with experience presenting to senior leaders

Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business

Desired:

Demonstrated experience in the telecommunications industry, including knowledge of global regulations such as STIR/SHAKEN, KYC, or regional equivalents

Proficiency with SQL, Looker and Airtable

Experience working within a global, high-growth technology environment

Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170.000.

Based in the San Francisco Bay area, California: $151,120 - $188,900.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until June 30, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.