Service Delivery Lead
At a glance
Highlights
- team leadership
- diversity and inclusion
- business development
Heads up
- commission structure
- part-time pro-rated
Why this role might suit you
A candidate can lead a team addressing treasury payment inquiries, develop training programs, and drive business development while collaborating across functions in a major bank, with opportunities to shape client experiences and advance diversity initiatives.
Skills
About the role
Application Deadline:
06/29/2026
Address: 320 S Canal Street
Job Family Group: Commercial Sales & Service
Leads a team of professionals handling treasury payments solutions /technical/card customer inquiries, ensuring seamless client experiences. Provides comprehensive support to sales forces and manages risk and compliance. Acts as a change champion and subject matter expert, offering strategic input and developing solutions based on business needs. Promotes a culture aligned with BMO’s values, fostering diversity and inclusion.
Key Responsibilities:
Inspire and guide team members to resolve client issues promptly.
Ensure timely and accurate resolution of tickets/requests.
Empower team with product/service knowledge.
Proactively inform clients of changes/enhancements.
Foster a culture aligned with BMO’s values, promoting diversity and inclusion.
Ensure adherence to guidelines and goals.
Build collaborative teams across functions.
Assist in executing business development plans.
Develop solutions for customer-specific issues.
Participate in client calls and analyze service problems.
Identify process improvement opportunities.
Collaborate with stakeholders to meet business objectives.
Participate in audits and resolve customer issues.
Develop and administer training programs.
Professionally respond to client concerns and document requests.
Develop top talent and improve team performance through training and recognition.
Build effective relationships with stakeholders and analyze client needs.
Monitor client survey results to enhance delivery effectiveness.
Apply quality assurance and incident management practices.
Assign tasks within guidelines by Manager.
Qualifications:
2 to 3 years of proven leadership and team inspiration experience
Strong understanding of treasury payments/card solutions.
Must have Commercial Banking experience
Must have the experience to manage a team of Dedicated Service Advisors
Excellent communication and organizational skills.
Proficiency in Microsoft Office 365.
Experience in business development and client service.
Problem-solving and collaboration skills.
Knowledge of change management and risk mitigation.
Ability to develop training programs.
Commitment to client advocacy and satisfaction.
Salary:
$69,000.00 - $127,800.00
Pay Type: Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
Compensation
This Sales role pays $69k-$128k/yr. Within typical range for sales roles in United States.
Questions about this role
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