Customer Advocacy Specialist

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

The Role At Outreach, our customers are our strongest advocates and one of our most valuable assets. We are looking for a dynamic Customer Advocacy Specialist to join our Corporate Marketing team and help build a best-in-class advocacy program across our customer base. This is a high-impact, cross-functional role that blends storytelling, relationship management, and program execution to drive measurable business results. In this role, you will support incentivized customer advocacy programs, manage rewards and recognition initiatives, and develop a steady pipeline of high-quality customer content, from case studies and videos to reviews and sales enablement assets. You will partner closely with Sales, Marketing, Customer Success, and Product to identify, engage, and elevate customers who strengthen both our brand and our business. This role brings a great opportunity to use innovative AI technology in your day-to-day activity. Location: We're open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

The Role At Outreach, our customers are our strongest advocates and one of our most valuable assets. We are looking for a dynamic Customer Advocacy Specialist to join our Corporate Marketing team and help build a best-in-class advocacy program across our customer base. This is a high-impact, cross-functional role that blends storytelling, relationship management, and program execution to drive measurable business results. In this role, you will support incentivized customer advocacy programs, manage rewards and recognition initiatives, and develop a steady pipeline of high-quality customer content, from case studies and videos to reviews and sales enablement assets. You will partner closely with Sales, Marketing, Customer Success, and Product to identify, engage, and elevate customers who strengthen both our brand and our business. This role brings a great opportunity to use innovative AI technology in your day-to-day activity. Location: We're open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).

#LI-AM1 #LI-Remote

Why You’ll Love It Here

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.