Manager, 3PL Quality Improvement

ABOUT THE ROLE

The Manager, 3PL Quality Improvement will be responsible for driving quality improvement initiatives across the North American Final Mile network. This position will work closely with key stakeholders in quality engineering, warranty, training, and member support to prioritize quality improvement initiatives.

The successful candidate will be a subject matter expert on Final Mile Procedures and represent the Final Mile Operations team in all quality related initiatives. They will need to work with large data sets to identify root issues, set clear strategic goals, and drive cross functional alignment to ensure we are working towards a better member experience at installation.

The main goals of this position will be to drive down installation issues and improve the member experience at delivery. They will work closely with internal and external teams to ensure all quality related procedures and information are accessible and in an easy to use format for our 3PL installation teams.

YOUR DAILY IMPACT AT PELOTON

Execute data-driven quality improvement strategy to improve first-time installation success, reduce warranty claims, field failures, swaps, and return rates

Manage timelines, risks, and issues related to quality improvement initiatives

Work cross-functionally with business partners in quality engineering, warranty, training, and member support to drive down installation issues and improve the member experience at delivery

Run weekly and monthly reviews with Final Mile team to identify installation pain points and improvement opportunities

Partner with 3PL Managers to ensure SOP’s are accurate and that the deployment strategy for new SOP’s is clear and trackable

Partner with product, quality, safety, and documentation teams to update installation SOP’s

Own communication and status updates to team members and leadership on progress and risks to initiatives

Serve as the liaison between internal member support and 3PL Final Mile team to understand member pain points, update escalation paths, and implement strategy to improve member experience

Identify opportunities for quality improvement across final mile function (from scheduling to in-home experience)

YOU BRING TO PELOTON

Bachelor’s degree in Supply Chain, preferred

4+ years of experience in Supply Chain, Logistics, or comparable field; inclusive of 3+ years leading direct reports to results oriented objectives and 2+ years of experience in process development, documentation, and deployment

Advanced in Excel, comfortable with large data sets

Experience with supply chain systems (Salesforce, Netsuite)

Experience in Looker and Parabola is a plus

Excellent verbal and written communication skills

Able to prioritize and juggle multiple projects to meet deadlines

Thrives in a fast-paced, self-starter dynamic environment

Experience driving internal influence working cross-functionally on common goals

Demonstration of a growth mindset and team-first attitude

Travel Required up to 25% of the time

#LI-CG1 #LI-Hybrid

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

Medical, dental and vision insurance

Generous paid time off policy

Short-term and long-term disability

Access to mental health services

401k, tuition reimbursement and student loan paydown plans

Employee Stock Purchase Plan

Fertility and adoption support and up to 18 weeks of paid parental leave

Child care and family care discounts

Free access to Peloton Digital App and apparel and product discounts

Commuter benefits and Citi Bike Discount

Pet insurance and so much more!

Base Salary Range

$123,600—$151,850 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

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