Senior Credits & Collections Analyst

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Senior Credit & Collection Analyst.

About the job

Twilio is growing rapidly and seeking a Senior Credit and Collection Analyst to join our Accounting team in Mexico. The role will work within the entire Order to Cash cycle and focus on day- to-day duties including collections, accounting, customer account reconciliation and related bad debt analysis. This position will help support Twilio’s growth efforts globally.

Responsibilities

In this role, you’ll:

Contact clients and discuss their overdue payments.

Contact clients and discuss their overdue payment and negotiate with them

Responding to customer queries.

You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction.

Identify key areas for change or improvement.

Commitment to nurturing and enhancing Twilio's unique culture, with a focus on continuous improvement through the application of your skills and expertise.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

Minimum of 3+ years of global Collections experience in US/LATAM.

Ability to work in a fast- paced environment and shifting between the details and the “big picture”.

Strong data analysis and reconciliations experience and comfortability with working with targets and goals.

Experience in reduction of DSO, 30+, 60+, 90+ and 3rd parties players.

Advanced Excel user level: ability to handle very large raw data sets using pivots and other functions such as VLOOKUPS.

Prioritization of customer service is key for this role, so having strong interpersonal communication and negotiation skills is a must.

Demonstrated problem-solving, process improvements, automation and cross functional collaboration skills.

E-invoicing experience for Mexico and knowledge of the local legal and compliance regulations.

Excellent written and verbal communication skills in English.

Desired:

Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience

NORAM collections experience is a plus.

Location

This role will be remote, and based in Mexico City.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.