Customer Product Partner

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+, backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

What You'll Do:

Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions

Serve as a Subject Matter Expert for Emergent's platform, providing best practice advice and guidance on Emergent's products and services

Work with AI Platform Engineering Specialists to offer white-glove service: ensure customers feel supported and engaged through attentive, personalized guidance and product enablement

Drive enablement: encourage customer adoption of key features while consulting with them on best practices to seamlessly build on Emergent

Become a product expert: be the go-to resource for both customers and coworkers on Emergent's products by your 30th day

Project manage: collaborate with teams internally and externally to execute project engagements and help customers optimize their use of Emergent's platform

What You Bring:

3+ years of experience in a customer-facing role at a SaaS company, ideally in customer success, solutions consulting, or account management

Passion for helping customers succeed in vibe coding and building their dream apps

Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands

Strong project and task management skills, you never drop the ball

Ability to explain complex scenarios in simple, clear written or verbal communications

Strong attention to detail and ability to solve complex, interdependent problems

Eagerness to work cross-functionally, collaborating closely with technical account managers, product and engineering teams to ensure customer needs are met and exceeded

Strong problem-solving skills and a track record of resolving customer issues quickly and professionally

Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment

A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed

Benefits and Perks:

Daily Meals: Lunch and Dinner provided

Family Insurance: 3 Lakhs worth of coverage for you and your family

Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed

Flexible Working Hours: Work arrangements that fit your life and commitments

Let's build the future of software together.