Senior Global Operations Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Your responsibilities as a Senior Global Operations Associate include, but are not limited to, the following:

Responsibilities:

Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.

You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them and take action on the improvements.

You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.

You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

Seamlessly coordinate day-to-day logistics operations with internal and external partners such as Airlines, cartage, customs, trade lane management, and warehousing.

Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including trucking movements.

Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Pre-requisites:

A successfully completed apprenticeship or a BA/BS degree in Logistics, Supply Chain, or Business

3+ years of experience in freight forwarding, logistics / supply chain, or Air carrier operations (Air freight knowledge is a strongly preferred)

Fluent in English and Italian (other European languages are a plus)

Able to adapt to new technology and can thrive in a fast paced environment

Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments

Hands-on, process-oriented, structured thinking with strong problem-solving capabilities

Excellent communication, interpersonal and organizational skills

Ability to effectively build feedback loops within the team, for a product, or service

Teamwork and relationship building

A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem

Designing and optimizing processes

Problem-solving capabilities: Building consensus among people with differing opinions

A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

What else:

You will work in a beautiful office in the city center of Milan with modern office equipment and a first class connection to the public transport system of Milan

You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas

We invest in your personal and professional development by offering you internal and external trainings

During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day

What's in it for you:

An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment

22 vacation days, additionally paid permits and time off, canceled holidays and ROL

Lunch compensation

Health Insurance & Life insurance

Statutory pension contributions

Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members

Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success

Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child

#LI-onsite

Commitment to Equal Opportunity

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