Customer Success & Logistics Analyst

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

The Voyager team at Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specializes in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.

We are seeking a Customer Success & Logistics Analyst to join our Customer Success team in Dublin. The Customer Success & Logistics Analyst is responsible for managing order delivery execution within Salesforce. This role ensures accurate scheduling, shipment coordination, intercompany visibility, and revenue tracking from an order creation through delivery. The position acts as a liaison between Production, Logistics and Customer Service to ensure timely and accurate fulfilment and data accuracy. This role is ideal for someone with strong ERP experience with a keen interest in data analytics and strong attention detail ensuring speed and accuracy throughout the order fulfilment process.

Key Responsibilities

Order Scheduling & System Management

Follow up with Production to schedule deliveries for new orders in salesforce

Ensure accurate order status and delivery tracking in the system

Maintain data related to shipment dates, quantities, and delivery status

Logistics Coordination

Work closely with our logistics teams in Dublin and Herndon on shipments both intercompany and to customers

Ensure delivery schedules are processed correctly in salesforce and aligned with target dates

Support resolution of shipment discrepancies and highlight delays

Maintain and update assets delivered

Communication and Visibility – Intercompany

Provide clear visibility on delivery status including:

Revenue shipped

Open backlog

Delivery timelines

Attend meetings to proactively communicate regarding progress and risks

Periodic reporting on status and backlog

Act as backup for managing loan equipment inventory and process when required

Coordinate with internal teams and customers on loan equipment availability, returns and tracking.

Ensure and support system updates and documentation related to loans

Required Skills

Strong working knowledge of Salesforce

Strong coordination, collaboration and communication skills

Attention to detail

Familiarity with intercompany process within complex organisations

Experience with reporting and planning tools, such as Power Query, SQL, Excel Pivot, and PowerBI.

Required Qualifications

Bachelors Degree in supply chain, business or equivalent.

Strong analytical skills with expertise in mathematical formulas, KPI implementation, and ratio calculations.

Strong understanding of data modeling and relational databases.

Ability to merge, clean, and transform data from multiple systems.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.

Please always verify communications:

Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.

Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.

Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.

What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.