Senior Manager - Billing and Revenue (Q2C)

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Enterprise Application Engineering Q2C.

About the job

This role will join Twilio’s Enterprise Applications Development & Operations organization as an Senior manager responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms.

The role operates at the intersection of technology, finance, and leadership. You will act as a hands-on architect and strategic owner for Twilio’s Q2C ecosystem, with deep expertise in Zuora Billing, Zuora Revenue (ASC 606), CPQ integrations, and ERP accounting flows.

You will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure Twilio’s monetization platforms remain scalable, compliant, and resilient as the business grows through acquisitions, new pricing models, and global expansion.

Responsibilities

In this role, you’ll:

Architecture & Platform Ownership

Own the end-to-end architecture for Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, ERP, payment gateways, tax engines, and downstream reporting systems

Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings

Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements.

Delivery & Execution

Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders

Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts

Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes

Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape

Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution

Integrations & Automation

Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools

Champion automation and straight-through processing across billing, invoicing, revenue recognition, and close processes

Ensure integrations follow enterprise integration standards, security controls, and performance benchmarks

Financial Close, Compliance & Reporting

Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting

Own system readiness for ASC 606 revenue accounting, deferred revenue, allocations, and satisfaction events

Enable scalable reporting and analytics for Q2C KPIs, aging, revenue, and operational health

People Leadership & Talent Development

Build, lead, and mentor a high-performing team of application engineers, architects, and functional SMEs

Set clear expectations, career paths,cross learning and development plans for team members

Foster a culture of ownership, accountability, learning, and innovation Provide coaching and hands-on guidance while scaling team capability and maturity

Stakeholder & Program Leadership

Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders

Lead cross-functional programs spanning multiple teams, vendors, and geographies

Balance competing priorities while maintaining delivery quality and stakeholder trust

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

10+ years of experience in Billings-to-Cash / Revenue systems, with 5+ years in a senior technical leadership or people management role

Minimum of 14 years of experience in Q2C , with at least 5 years in a senior leadership role.

Proven delivery of at least two (2) end-to-end implementations across Billing, AR, Revenue (ASC 606), and Cash processes, covering design, build, integration, go-live, and post-implementation stabilization

Deep hands-on expertise in Zuora Billing and Zuora Revenue, including subscriptions, usage, pricing, amendments, invoicing, payments, and ASC 606 revenue recognition

Strong hands-on experience with Oracle Cloud AR and Oracle Revenue Management, including invoicing, cash application, collections, accounting events, and revenue recognition Strong understanding of Billing → Revenue → ERP accounting flows across Zuora and Oracle ecosystems

Proven experience designing and governing complex, enterprise-scale integrations across SaaS platforms including Zuora, Oracle ERP, tax engines, payment gateways, banks, and usage mediation platforms

Solid knowledge of financial close processes, including AR aging, reconciliations, revenue tie-outs, audit support, and SOX controls

Experience leading large-scale programs, system implementations, transformations, and platform modernization initiatives

Strong people leadership skills with experience building, mentoring, and leading global teams

Excellent stakeholder management, communication, and problem-solving skills, with the ability to influence senior business and finance leadership Experience working in Agile delivery models, including backlog management, releases, upgrades, and production support

Bachelor’s degree in Engineering, Computer Science, Finance, or a related field (MBA preferred)

Desired:

Zuora Billing Solution Architect and/or Zuora Revenue Solution Architect certification

Oracle Financials Cloud certification (AR or Revenue preferred)

Experience supporting high-volume, usage-based, or consumption billing models

Exposure to global billing, invoicing, localization, and tax compliance

Experience supporting M&A integrations within Q2C platforms

Background in enterprise architecture, platform governance, or COE-led operating model

Location

This role will be remote, and based in India .

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.