Senior Software Engineer - Customer Developer Observability

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who solve unique technical challenges at scale through collaboration and shared ownership. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We believe that the best solutions come from a diverse set of perspectives, and we encourage applications from people of all backgrounds, genders, and experiences.

Customer Developer Observability Team

The Developer Observability team, a part of the Customer Experience Solution, creates and maintains products that equip customers with insights into their integration health and provide guidance for improvement. This is becoming more and more important, especially with the use of LLM tooling across the industry. The team owns several services, including API & Webhook Event Logs, Developer Dashboard, and a new project called Integration Quality. The team finds itself in an interesting position:

Managing a large data tech stack for API Logs & Webhook Event Logs in PostgreSQL, Kafka, Elasticsearch (hundreds of terabytes of logs)

A team that strongly collaborates between Frontend and Backend to provide these insights in the Customer Area and (in the future) other tooling so engineers can get localized insights

For the new Integration Quality project there will also be a close collaboration with data engineering, docs tooling and other product teams

As a Senior Java Software Engineer, you will be responsible for designing and implementing more substantial technical changes and mentoring Software Engineers I and II. You will also work closely with the product team to understand the scope of changes for our customers and tackle security and compliance challenges.

What you’ll do:

You will bring a new perspective on best engineering practices, improvements, and opportunities

You will lead complex technical projects from requirements analysis through architectural design, implementation, testing, and launch into production

Balance robust design with lean development, by validating concepts with minimal effort and then being able to shift to highly reliable systems

Championing reliability & operational excellence

You will mentor and guide engineers to improve their technical skills and make informed decisions

We launch fast and iterate often. Concretely, this means that within your first few weeks, you will bring live functionalities that impact many merchants and shoppers

Collaborate across teams and time zones to get projects over the finish line

Who you are:

Currently working as a Senior Software Engineer or at a similar level, with demonstrated knowledge of building Java web services and designing performant relational database models (preferably PostgreSQL). Experience in Kafka and/or Elasticsearch is a plus.

You have strong problem-solving skills, are comfortable navigating evolving priorities, and adapting quickly to unforeseen challenges

You enjoy elevating the software creation process, system design, reliability, testing, and general problem-solving of the team and broader organization

You have great communication skills and can articulate complex technical vision and strategy to both technical and non-technical stakeholders

You are skilled at collaborating with various people, including senior leaders, Product Managers, and other Software Engineers

You are experienced in leading technical projects in a fast-paced environment

You are a flexible team player with an eye for detail

You proactively share what you learn with the larger engineering community

Open to some domestic and international travel

Added bonus: if you have worked in customer developer experience (e.g. tooling, observability) or payment related teams in the past

Minimum qualifications:

8+ years of experience in the software development industry

Full professional proficiency in English

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The annual base salary range for this role is $190,000 - $290,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.