Project Operations Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Manager

As a Project Operations Manager based in Tokyo, you’ll lead the delivery of complex implementations for merchants operating in the local market. You’ll work closely with both local and global teams to ensure successful deployment of Adyen’s solutions across in-store and digital channels, helping merchants scale effectively.

Adyen’s Unified Commerce platform - spanning POS, mobile, and e-commerce - enables seamless customer experiences, but requires strong coordination across multiple stakeholders. As we continue to grow in Japan, you’ll drive end-to-end delivery, partnering with merchants and integration partners to ensure smooth, scalable rollouts tailored to the local market.

What you’ll do:

Manage end-to-end rollout of our point-of-sale solution for merchants in Japan, ensuring readiness for in-store deployment

Support technical partnership discussions to integrate our solution with merchants’ POS systems

Drive internal knowledge sharing on integrations and best practices

Work closely with client project/technical teams and third-party partners to deliver on key milestones

Coordinate across stakeholders to ensure timely, smooth deployment across store networks

Understand client network topology, provide best practices, and troubleshoot network issues

Partner with commercial teams to identify merchant pain points and tailor solutions for the Japan market

Gather and share feedback to continuously improve future implementations

Who you are:

Experienced in managing complex, technical projects with multiple stakeholders

3- 4+ years of project management experience (hardware or payments experience is a plus)

Hands-on and comfortable operating in a fast-paced, high-ownership environment

Strong project management skills with the ability to drive time-sensitive initiatives independently

Able to collaborate effectively with global teams and navigate time zone differences

Strong problem-solver with the ability to diagnose and resolve network-related issues

Fluent in both English and Japanese (written and spoken)

Experience working abroad or in multicultural teams is a plus

Willing to travel domestically and internationally as needed

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.