Supply Operations Manager

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to into other markets.

JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

Now we are looking for a Supply Operations Manager to manage all processes related to production, including manufacturing, quality control, payment, and shipment of goods.

Responsibilities

Formulate order requirements (packaging, personalized customization, labeling) for factories based on communication with stakeholders and communicate them effectively

Manage and control the end to end procurement process, including client communication, sample verification, order placement, payment arrangement, production follow up, quality inspection and shipment.

Control manufacturing deadlines and correct implementation of all order requirements by the factory

Arrange quality control, payment, and shipment processes

Urgently resolve quality control issues

Address and resolve clients' claims on goods’ quality, shipment, etc.

Requirements

Excellent knowledge of the whole production process (quality control, deadline management, etc.)

Excellent knowledge of foreign trade practices (payment schemes, export, VAT refund)

Profound experience in working with Chinese suppliers/factories/manufacturers

Advanced level of English, with the ability to conduct negotiations

We offer

Compensation package: base salary and performance-based bonuses (total target compensation is reflected in the job description)

Office-first: flexible hours with a possibility to work remotely 52 days per year, and 15 days of paid annual leave

Care & Wellbeing: health insurance, including annual health check-up, daily meal allowance, and 100% paid sick leave

Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional training, and English courses

Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of teamwork

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