Customer Success Manager, Enterprise

The Role We're looking for a Founding Customer Success Manager, ideally with a strong quantitative research background, to join our team. This is a relationship-first role, focused on helping clientside insights teams and their internal stakeholders to get confident and self-sufficient on our synthetic audiences platform. This person would seek to build the trust that turns early usage into deep, organisation-wide adoption. Our platform is self-serve, but getting clients to that point takes genuine expertise and attention. Insights teams are typically our entry point and internal champions, but the real opportunity is broader. Our ambition is that the Electric Twin platform is directly used by commercial, product, and marketing teams in addition to the insights function. You'll help make that happen: guiding early users to value quickly, then working with insights leads to expand the platform's footprint across the business, including multiple markets. This is as much a building role as it is a doing role. You'll be defining how CS operates at Electric Twin - the playbooks, the health frameworks, the onboarding programmes - while owning client relationships from day one.